Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Hill

Wollongong,NSW

Summary

Experienced in customer service and data entry, with strong time management skills. Acknowledged for upholding cleanliness and safety standards, contributing to improved operational efficiency and client well-being.

Overview

16
16
years of professional experience

Work History

Office Cleaner (Casual)

Corrimal Pysiotheraphy
Corrimal, NSW
09.2018 - Current
  • Maintained cleanliness in treatment rooms and waiting areas for patients' comfort.
  • Disinfected surfaces and equipment to ensure a hygienic environment for clients.
  • Followed safety protocols when using hazardous chemicals for cleaning purposes.
  • Followed security rules when disarming alarm systems and leaving.
  • Followed safety processes for all manual and electric cleaning equipment.

Receptionist

Terry Bec & Associates
Wollongong, NSW
06.2024 - 08.2025
  • Welcomed clients and visitors with professionalism and a friendly demeanor.
  • Scheduled appointments and managed office calendar for team members.
  • Answered incoming calls, took messages, and directed calls to relevant departments.
  • Updated and maintained client information to ensure accurate records.
  • Assisted customers by answering inquiries and directing them to appropriate locations.
  • Maintained cleanliness and organization of reception area to uphold professional standards.

Help Desk Associate

CBC Group
Port Kembla, NSW
06.2022 - 06.2024
  • Participated in after-hours on-call rotation for critical support needs.
  • Resolved customer inquiries by efficiently addressing help desk tickets.
  • Trained new staff on help desk procedures and system functionalities.
  • Communicated with users to clarify technical requirements.
  • Provided technical assistance and troubleshooting via calls, emails, and chats.

Tax Consultant

H& R Block
Corrimal, NSW
05.2009 - 06.2022
  • Assisted clients in understanding tax regulations and filing processes.
  • Prepared individual and business tax returns using H&R Block software.
  • Reviewed financial documents to ensure accuracy before submission.
  • Collaborated with team members to resolve client inquiries efficiently.

Education

NDIS Modules
08-2025

NDIS Clearance Check
08-2025

FirstAid & CPR
06-2025

Skills

  • Customer service
  • Time management
  • Data entry
  • Safety compliance and procedures
  • Quality assurance
  • Multitasking
  • Problem-solving
  • Team collaboration
  • Decision-making
  • Physical stamina

References

Melissa Hitchcock

Helpdesk Manager CBC 

0466 612 312

Wendy Newton

Manager H&R Block

0414 300 007

  

Timeline

Receptionist

Terry Bec & Associates
06.2024 - 08.2025

Help Desk Associate

CBC Group
06.2022 - 06.2024

Office Cleaner (Casual)

Corrimal Pysiotheraphy
09.2018 - Current

Tax Consultant

H& R Block
05.2009 - 06.2022

NDIS Modules

NDIS Clearance Check

FirstAid & CPR

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Sarah Hill