Sarah Hiscock
Hampton East
Summary
Dedicated, driven, and motivated individual with a friendly and outgoing demeanor. Known for fostering strong relationships with customers, clients, and colleagues. Maintains a positive, can-do attitude while continuously seeking to enhance existing skills and acquire new ones. Experienced client care professional skilled in fostering client relationships, collaborating with teams, and effectively managing client inquiries to deliver high-quality service.
Overview
9
9
years of professional experience
Work History
Client Coordinator
Prestige In Home Care
03.2025 - Current
- Coordinated client communications to ensure timely responses and satisfaction.
- Managed appointment scheduling and calendar coordination for multiple clients and carers.
- Maintained accurate client records in CRM systems for effective tracking and reporting.
- Provided administrative support, streamlining daily operations for increased efficiency.
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Served as a primary point of contact for clients, professional yet empathetic communication.
Client Care Representative
Connect Hearing
03.2024 - 12.2024
- Outbound and inbound calls, 80-100 per day.
- Using CRMs, Microsoft office, and CRM's
- Scheduling and diary management for a fast paced clinic.
- Meeting monthly and quarterly KPI’s.
- Data entry, stock take and other administrative tasks.
- Coordinate with clinicians to optimize clinic workflow and patient care.
- Educated clients on hearing aids and services, enhancing product understanding and satisfaction.
- Provided exceptional customer support, addressing inquiries and resolving issues promptly.
Scheduler & Administration
Lume Electrical
01.2024 - 03.2024
- Outbound and inbound calls.
- Using CRM, Microsoft office, CRMS - Fergus.
- Managed daily workflow by prioritising tasks and optimising team schedules for efficiency.
- Meeting KPI’S.
- Implementing new ideas to grow the team’s success.
- Data Entry and Administration Duties.
- Liaising with real estate agents, renters, and clients.
- Coordinated scheduling for multiple electrical projects, ensuring timely resource allocation and project completion.
Client Services & Administrator
Local Agent Finder
01.2020 - 01.2023
- Outbound and inbound calls.
- Meeting team and individual KPI’S.
- Implementing new ideas to grow the team’s success.
- Training/onboarding new team members.
- Data Entry and Administration Duties.
- Liaising with real estate agents, tenants, landlords and vendors.
Salon Assistant
Baxter Melbourne
01.2020
- Ensuring stock is well presented.
- Confirming bookings/making appointments
- Answering phones
- Greeting customers
Client Services
Detector Inspector
01.2019 - 01.2020
- Liaising with various Real Estate agencies, clients, and trades to confirm bookings.
- Head of the Regional Electricals sector.
- Inbound and Outbound calls.
- Ad Hoc Administration Duties.
Sales Assistant
Accor
01.2019
- Outbound warm and cold leads
- Promotional offers sales (Loyalty Programs)
- Maintaining Current Knowledge of company values and working towards KPI’S.
Administration Officer
B&B Property Group
01.2016 - 01.2017
- Reception duties.
- First point of contact for walk in clients.
- Maintaining office appearance
- Ad Hoc administration duties
Education
Counselling and Communication
Torrens University
01-2026
Certificate IV - Youth Work
Victoria University
01.2021
Agents’ Representatives - undefined
REIV
01.2014
Skills
- Client support
- Proficient in computer applications
- Effective communication skills
- Resilient in high-stress situations
- Collaborative leadership
- Typing speed of 65 WPM
- Prioritization and scheduling
- Detail-oriented
- Skilled in both collaborative and autonomous environments
Timeline
Client Coordinator
Prestige In Home Care
03.2025 - Current
Client Care Representative
Connect Hearing
03.2024 - 12.2024
Scheduler & Administration
Lume Electrical
01.2024 - 03.2024
Client Services & Administrator
Local Agent Finder
01.2020 - 01.2023
Salon Assistant
Baxter Melbourne
01.2020
Client Services
Detector Inspector
01.2019 - 01.2020
Sales Assistant
Accor
01.2019
Administration Officer
B&B Property Group
01.2016 - 01.2017
Certificate IV - Youth Work
Victoria University
Agents’ Representatives - undefined
REIV
Counselling and Communication
Torrens University
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