Hi, I’m
Sarah Hoang
FOH
Melbourne,Victoria
Summary
Bachelor of business, major in accounting
Monash University
ACCOUNTING
My objective is to leverage my background in education and current
studies in accounting at Monash university to pursue opportunities in
the hospitality and retail industry. I am seeking to apply and enhance
my communication skills and customer service expertise in a dynamic,
customer-facing environment.
Skills
- Delivering Orders to Guests
- Dietary Restrictions
- Member Support
- Customer Engagement
- Serving Drinks
- Time Estimates
- Guest Interaction
- Communications Strategies
- Task Prioritization
- Meal Preparation
- Guest Relations
- Restaurant Operation
Additional Information
- SARAH HOANG
Work History
San Remo Balloon, Melbourne, Victoria
FOH Team Member
Feb.2024 - Aug.2024 (6 months)
Job overview
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Established welcoming atmosphere by greeting each guest warmly.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Answered customers' questions, recommended items, and recorded order information.
TungThit Sizzling Steak, Melbourne, VIC
Bartender Assistant
2024.02 - 2024.08 (6 months)
Job overview
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Communicated effectively with kitchen staff to ensure timely delivery of food orders to patrons at the bar area.
- Delivered food to customers at bar and tables.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
TungThit Sizzling Steak, Melbourne, VIC
FOH Team Member
01.2024 - 08.2024
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Helped guests at tables when in need of assistance.
- Processed customer payments and balanced cash drawers.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Overview
1
year of professional experience
1
year of post-secondary education
Education
Monash University , CAUFIELD
BACHELOR OF BUSINESS from ACCOUNTING
2023.09 - Current (1 year)
Languages
English
Advanced (C1)
Vietnamese
Bilingual or Proficient (C2)
Certification
RSA
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