Sarah Hollingshead
Toronto,Canada
Summary
Dedicated professional with demonstrated strengths in administration, customer service and time management. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
17
17
years of professional experience
Work History
Intake Coordinator
Ruth Rumack's Learning Space
01.2019 - 06.2023
- Liaised with clients via email and phone calls to schedule 200+ students for both school year and Summer periods.
- CRM (Copper) management and maintenance to ensure report accuracy.
- Created integrated spreadsheets between departments to streamline processes.
- Participated in manager meetings to discuss client needs, progress, and future planning strategies.
- Recruited and supervised employees of the administration team.
- Developed and enhanced policies covering administrative processes encouraging collaboration within team.
- Created and maintained office documentation and manuals to ensure resources are up to date.
Store Manager
Reitmans
02.2009 - 09.2010
- Managed daily store operations including scheduling, payroll and inventory.
- Recruitment, training and coaching of employees leading to next level management positions within the company.
- Conducted periodic performance reviews to assess employee performance.
- Execution of visual merchandising, adhering to company plans and procedures in order to maximise sales.
- Ensured excellence in customer service in order to attain quarterly sales goals.
Assistant Manager
Reitmans
08.2007 - 01.2009
- Delegated tasks to appropriate staff members for optimum productivity.
- Maintained operational performance with skillful execution of opening and closing procedures, including balancing all registers and entering daily sales reports and goals.
- Coordinated employee schedules to provide adequate staff coverage.
- Supervised team of employees, providing guidance and support for their professional development.
- Monitored store cleanliness and presentation, addressing any areas in need of improvement immediately.
Management Trainee
Reitmans
12.2006 - 07.2007
- Supervised team members by delegating tasks and overseeing opening, closing and changing shifts.
- Participated in well-structured training program to gain knowledge of all business aspects.
- Delivered excellent customer service and professionalism to customers leading to repeat business.
- Assisted management with all aspects of day to day operations including loss prevention and health and safety.
Office Coordinator
It's Just Lunch
04.2006 - 12.2006
- Coordination of client schedules and meetings.
- Reception duties, managing multi-line phone system and greeting clients.
- Evaluated and reviewed office procedures and reports to improve efficiency.
- Banking, mailing and filing of all invoices.
- Inventory and purchasing of office supplies.
- Maintaining client database.
Education
Bachelor of Commerce - Tourism Management
Curtin University
Perth, Western Australia12.2000
Skills
- Proficient in Google Suite and CRM
- High Attention to Detail
- Extensive Customer Service Experience
- Excellent Telephone Etiquette
- Ability to Multitask Effectively
Timeline
Intake Coordinator
Ruth Rumack's Learning Space
01.2019 - 06.2023
Store Manager
Reitmans
02.2009 - 09.2010
Assistant Manager
Reitmans
08.2007 - 01.2009
Management Trainee
Reitmans
12.2006 - 07.2007
Office Coordinator
It's Just Lunch
04.2006 - 12.2006
Bachelor of Commerce - Tourism Management
Curtin University
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