Sarah Hollis

• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
• Supported clients by assisting with household tasks such as laundry, meal preparation, general tidying and engaging in social and community activities.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Kept detailed daily logs with care actions, patient behaviours, and incidents.
• Provided emotional support to clients during challenging times, fostering resilience and coping skills.
• Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
• Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
• Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
• Improved client independence by developing personalized support plans tailored to individual needs and goals.
• Advocated on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
• Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
• Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
• Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.
• Maintained accurate records of all customer interactions, fostering data-driven improvements in service quality and efficiency.
• Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
• Participated actively in ongoing training sessions to stay current with industry trends and best practices for call centre specialists.

- Main point of contact for all past, present
and future guests, ensuring their experience with the
brand is seamless and simple.

- Co-ordinate departments within hotel to meet guest requests.

- Find alternative ways for departments to meet guests needs when operational issues arise.

- Answer all internal and external calls and emails.

- Resolve guest complaints.

- Resolve billing queries and invoice requests.
- Check daily reports, track inventory and update hotel
departments accordingly.
- Meet monthly up-sell targets and hotel membership
enrolments

- Outbound sales (cold calling) in Industrial sectors
- Lead generation and development
- Soft selling security equipment and management
- Quoting independent businesses
- Tailoring price and terms of agreements
- Independently manage daily schedule
- Meeting sales targets and KPI’s