Sarah Holt
Adelaide,SA
Summary
Proven leader with extensive experience at Coles Supermarket, adept in team management and complaint handling. Enhanced team efficiency and customer satisfaction through innovative strategies, contributing to company processes. Skilled in Microsoft Office Suite and Kronos Scheduling, ensuring operational excellence and compliance in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Bakery Manager
Coles Supermarket
12.2021 - Current
- Trained new bakery staff on company policies and POS system use to maximise job satisfaction, expertise, and team performance.
- Managed all baking operations professionally and handled all problems confidently.
- Verified functionality and code compliance of baking equipment and utensils for optimal customer protection.
- Guaranteed all baked goods were baked according to customers tastes and needs.
- Successfully drove new product lines to increase annual profits by 45%.
Fresh Produce Manager
Coles Supermarket
08.2019 - 12.2021
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimised workflows.
- Planned attractive produce displays, using colour and texture to enhance.
- Assisted customers with produce questions.
- Kept team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Customer Service Representative
Coles Supermarket
09.2008 - 08.2019
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer complaints and issues politely and professionally.
- Operated POS system to receive payments by cash, credit card, vouchers and automatic debit.
Education
SACE
High School Certificate
Retail Operations
Certificate II And III
Skills
- Team Management
- Complaint Handling
- Microsoft Office Suite
- Kronos Scheduling
References
Sarah Dine - Coles Supermarkets
0403745009
Tracey Lawson - Coles Supermarkets
0419399770
Timeline
Bakery Manager
Coles Supermarket
12.2021 - Current
Fresh Produce Manager
Coles Supermarket
08.2019 - 12.2021
Customer Service Representative
Coles Supermarket
09.2008 - 08.2019
SACE
High School Certificate
Retail Operations
Certificate II And III
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