Sarah Hooley
Tweed Heads,NSW
Summary
Clinical Care manager and Registered Nurse with extensive experience providing outstanding patient care. Expert in compassionate communication and meticulous monitoring and record-keeping. Delivers first class patient care for optimum recovery. Worked both within hospital and community setting, providing one to one care looking at a holistic approach. Remain calm and methodical within fast paced environments to ensure accurate documentation completed, all patients needs met in line with policies and procedures set out. Regular training and studying carried out to ensure skills are kept up to date and refreshed as per company policy. Works well within multi disciplinary team to coordinate safe, effective care to the best of knowledge, using own initiative and challenging objectives if feel not in patients best interests.
Clinical care professional with broad expertise in patient care management, healthcare operations, and team leadership. Strong focus on collaborative efforts and adaptable problem-solving to achieve optimal patient outcomes. Skilled in patient assessment, care planning, and interdisciplinary coordination. Known for reliability and responsiveness to evolving healthcare needs.
Overview
22
22
years of professional experience
Work History
Clinical Care Manager
Bupa Aged Care
09.2024 - Current
- Directed care coordination efforts to ensure optimal patient outcomes and efficient resource utilization.
- Implemented quality improvement initiatives to enhance service delivery and patient satisfaction.
- Established collaborative relationships with multidisciplinary teams to streamline care processes.
- Developed and maintained comprehensive care plans tailored to individual patient needs.
- Monitored compliance with regulatory standards, ensuring adherence to best practices in clinical care.
- Trained and mentored staff on best practices in patient management and clinical protocols.
- Advocated for patient-centered approaches, enhancing engagement and communication across care teams.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Explained procedures, side effects from medications and physician instructions to patients.
- Streamlined care coordination processes, resulting in more efficient delivery of healthcare services.
- Developed individualized care plans to promote patient-centered treatment goals and enhance overall wellbeing.
Acting Clinical Care Manager
Bupa Aged Care
06.2024 - 09.2024
- Directed clinical operations, ensuring high standards of care and compliance with regulatory requirements.
- Implemented quality improvement initiatives, enhancing resident satisfaction and care outcomes.
- Led interdisciplinary team meetings to address complex resident needs and streamline care plans.
- Developed training programs for staff on best practices in clinical care and patient management.
- Mentored junior staff, promoting professional development and adherence to clinical protocols.
- Ordered and interpreted diagnostic tests to evaluate patient conditions and illnesses.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Regularly evaluated employee performance and provided feedback.
- Oversaw overall operation of nursing services and patient care.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Facilitated family meetings to discuss patient care plans.
- Collaborated with healthcare providers to drive continuity of care.
Registered Nurse
Bupa Aged Care
12.2023 - 06.2024
- Administered medications and treatments according to established protocols and patient care plans.
- Monitored patient conditions, documenting vital signs and symptoms accurately for timely interventions.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies tailored to patient needs.
- Educated patients and families on health management, promoting adherence to treatment plans and preventive measures.
- Mentored junior nursing staff, fostering professional development through guidance and support in clinical practices.
- Implemented evidence-based practices, driving improvements in patient outcomes through continuous evaluation of care methods.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
Staff Nurse Band 5
Spire Healthcare
11.2021 - 11.2023
- Maintained detailed medical records and documentation with accurate, up-to-date patient information.
- Used holistic approach to patient care, demonstrating practical clinical understanding for optimal outcomes.
- Safely and responsibly administered prescribed patient medication, monitoring effects and changing doses accordingly.
- Coordinated clinical activities as required, enabling smooth-running, efficient patient care services.
- Maintained up-to-date knowledge of clinical research, developments and advancements to aid growth in patient care provisions.
- Supported continued department development, adding helpful improvement ideas to maximize clinical care provisions.
- Utilized outstanding communication and relationship-building abilities to enable positive patient experiences.
- Worked in line with trust policies and procedures for optimal clinical care and compliance.
- Ensured Continued Professional Development (CPD) through strategic learning and education programmes, offering best-possible patient care.
- Monitored patients closely, identifying signs of deterioration and acting quickly and appropriately to resolve.
- Assessed and recorded vital signs, measuring patient temperatures, weight, respirations, pulse and blood pressure.
- Evaluated patient symptoms and condition to plan effective recovery programmes for timely discharge.
- Maintained continued personal development through regular training, maximizing nursing capabilities and competence.
- Performed in-depth prevention assessments, maintaining patient health and safety.
- Prepared patients for clinical procedures, providing reassurance and practical advice to ease concerns.
- Worked with a consistently positive, friendly bedside manner to enhance patient experiences at difficult times.
- Utilized practiced skills in phlebotomy, taking patients' blood with minimal distress, discomfort or error.
- Worked with meticulous accuracy in administering patient medication, ensuring correct, appropriate doses.
- Ensure smooth and safe running of ward as nurse in charge when senior staff unavailable.
Community Staff Nurse
Walsall NHS Healthcare Trust
09.2014 - 09.2021
- Performed in-home call outs for patients with chronic and long term illnesses.
- Instructed patients and family members on daily tasks and care needs to improve continuity of care.
- Provided exceptional evidence-based and person-centred care to clients within their home setting.
- Demonstrated empathy, kindness, respect and dignity for patients through collaborative care.
- Inducted nursing students and preceptorship staff, thoroughly readying them for daily nursing practice.
- Consulted with health professionals across disciplines to coordinate successful treatments.
- Administered oral, topical and intravenous medications based on patient symptomatology and treatment plans.
- Evaluated patients at prescribed times to assess conditions and monitor progress against treatment goals.
- Supervised, trained and mentored new nurses on nursing requirements and procedures.
- Followed care and rehabilitation plans set by doctors.
- Assessed patient pain and discomfort and developed mitigation strategies to minimise issues impacting recovery.
- Addressed and answered questions for families regarding patient treatment, health and progress.
- Fostered and gained patient trust and cooperation by developing collaborative therapeutic relationships during treatment.
- Assigned staff workload based on patient requests and priorities, maintaining smooth-running operations.
- Inspected, cleaned and dressed patient wounds for optimum healing.
- Partnered with patients and family members to deliver current, accurate information about conditions and care.
- Developed comprehensive care plans meeting patients' biological, social and psychological needs.
Bar Staff Member
Greene King Brewery
05.2013 - 08.2014
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Upheld high standard of cleanliness in all work areas area.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide personalized experience.
- Optimized customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Processed cash, credit card and voucher payments using POS terminals.
- Maintained facility compliance with health codes, sanitation requirements and licence regulations.
- Opened and closed bar tabs, transferring charges to restaurant as necessary.
- Oversaw bar inventory, restocked supplies and placed orders.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Demonstrated full knowledge of all menu items, contents and preparation methods.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
- Assisted with stock counting, ordering and replenishing.
Sales Representative
AG Barr
04.2007 - 08.2009
- Grew customer base by acquiring new customers and identifying needs to deliver relevant products.
- Consistently met and exceeded sales goals for advertising.
- Generated sales by prospecting leads, cold calling and closing deals.
- Cultivated long-term relationships with clients to accurately quote prices and terms, achieving customer objectives.
- Secured long-term accounts, providing recommendations to promote brand effectiveness and product benefits.
- Shared comprehensive brand and product knowledge to maximise sales.
- Liaised with customers to determine needs and provide recommendations.
- Created sales and revenue-generating opportunities in new markets to improve profit margins.
Sales and Retention Executive
HomeServe
05.2004 - 04.2007
- Actioned customer feedback to improve product and service provisions.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Managed the evaluating, determining value and pricing of new products within product range.
- Recruited motivated, personable staff to deliver outstanding customer care.
Education
BSc Hons Degree - Adult Nursing
University of Wolverhampton
Wolverhampton, WLV01.2014
Health and Social Care - Access Higher Education - undefined
Sutton Coldfield College
Birmingham, BIR01.2010
GCSEs - Psychology
Sutton Coldfield College
Birmingham, BIR01.2002
GCSEs - Mathematics
Sutton Coldfield College
Birmingham, BIR01.2002
GCSEs - English Language
Sutton Coldfield College
Birmingham, BIR01.2002
GNVQ Advanced - Health and Social Care
The Streetly Academy
Sutton Coldfield, BIR01.2001
GCSEs - Mathematics
The Streetly Academy
Sutton Coldfield, BIR01.1999
GCSEs - English Language
The Streetly Academy
Sutton Coldfield, BIR01.1999
GCSEs - English Literature
The Streetly Academy
Sutton Coldfield, BIR01.1999
GCSEs - Double Science Award
The Streetly Academy
Sutton Coldfield, BIR01.1999
GCSEs - Food Technology
The Streetly Academy
Sutton Coldfield, BIR01.1999
GCSEs - Child Development
The Streetly Academy
Sutton Coldfield, BIR01.1999
GCSEs - Geography
The Streetly Academy
Sutton Coldfield, BIR01.1999
GCSEs - French
The Streetly Academy
Sutton Coldfield, BIR01.1999
Skills
- Clinical practice improvements
- Medical documentation
- Clinical supervision
- Clinical coordination
- Holistic care
- Patient monitoring
- Patient care management
- Medication administration
- Care procedure knowledge
- Phlebotomy
- Compassionate care
- Vital-signs monitoring
- Patient education
- Risk management
- Clinical procedure preparations
- Accurate record-keeping
- Excellent time management
- Catheter care/education
- Escalating concerns
- Continuous personal development/training
- Working with members of Multi Disciplinary team
- Direct patient care
- Electronic health records
- Clinical assessment
- Patient assessments
- Healthcare management
- Care coordination
- Quality improvement
- Medication management
- Staff management
- Mentoring and training
- Clinical leadership
- Effective communication
- Patient safety
- Managerial experience
- Emergency situational awareness
Timeline
Clinical Care Manager
Bupa Aged Care
09.2024 - Current
Acting Clinical Care Manager
Bupa Aged Care
06.2024 - 09.2024
Registered Nurse
Bupa Aged Care
12.2023 - 06.2024
Staff Nurse Band 5
Spire Healthcare
11.2021 - 11.2023
Community Staff Nurse
Walsall NHS Healthcare Trust
09.2014 - 09.2021
Bar Staff Member
Greene King Brewery
05.2013 - 08.2014
Sales Representative
AG Barr
04.2007 - 08.2009
Sales and Retention Executive
HomeServe
05.2004 - 04.2007
Health and Social Care - Access Higher Education - undefined
Sutton Coldfield College
GCSEs - Psychology
Sutton Coldfield College
GCSEs - Mathematics
Sutton Coldfield College
GCSEs - English Language
Sutton Coldfield College
GNVQ Advanced - Health and Social Care
The Streetly Academy
GCSEs - Mathematics
The Streetly Academy
GCSEs - English Language
The Streetly Academy
GCSEs - English Literature
The Streetly Academy
GCSEs - Double Science Award
The Streetly Academy
GCSEs - Food Technology
The Streetly Academy
GCSEs - Child Development
The Streetly Academy
GCSEs - Geography
The Streetly Academy
GCSEs - French
The Streetly Academy
BSc Hons Degree - Adult Nursing
University of Wolverhampton