Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Sarah Hornagold

Rockhampton,QLD

Summary

Professional retail supervisor with proven track record in store management and team leadership. Adept at optimizing store operations, driving sales, and enhancing customer satisfaction. Strong focus on fostering collaborative environments, adapting to dynamic retail needs, and ensuring reliable and efficient performance. Skilled in inventory management, employee training, and customer service excellence.

Overview

11
11
years of professional experience

Work History

Retail Store Supervisor/Acting Manager

Dollars and Sense
11.2021 - Current
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Conducted inventory analysis to determine optimal stock levels.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.
  • Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
  • Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
  • Conducted weekly inventory assessments to ensure product availability and minimize losses.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Retail Sales Assistant

Liqourland
03.2017 - 11.2021
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.

Retail Sales Assistant

Dollars and Sense
07.2014 - 03.2017
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Education

Responsible Service of Alcohol

Galaxy Training Australia
02-2017

Responsible Service of Alcohol

Galaxy Training Australia
02-2017

Skills

  • Inventory management
  • Customer service
  • Staff supervision
  • Multitasking and organization
  • Store opening and closing
  • Problem-solving
  • Team building and leadership
  • Friendly and positive
  • Flexible schedule
  • Cash management

Interests

  • Animal Care
  • Baking
  • Music
  • Family

Timeline

Retail Store Supervisor/Acting Manager

Dollars and Sense
11.2021 - Current

Retail Sales Assistant

Liqourland
03.2017 - 11.2021

Retail Sales Assistant

Dollars and Sense
07.2014 - 03.2017

Responsible Service of Alcohol

Galaxy Training Australia

Responsible Service of Alcohol

Galaxy Training Australia

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Sarah Hornagold