Sarah Hurrell
Tamworth,NSW
Summary
Dynamic individual with extensive experience in Financial and Clerical positions with talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Personal Banking Specialist
Westpac Bank
08.2016 - Current
- Boosted sales of financial products and services through personalized recommendations tailored to individual client needs.
- Handled high volumes of cash transactions accurately and efficiently while adhering to strict security protocols.
- Mentored junior team members, sharing expertise and best practices to foster a supportive and high-performing work environment.
- Conducted targeted marketing campaigns geared towards specific client segments leading to an increase in product adoption rates.
- Developed strong relationships with clients by conducting regular follow-ups and providing ongoing support with all banking needs.
- Implemented comprehensive risk management strategies, ensuring optimal protection of client assets and minimizing potential losses.
Customer Advisor
NAB
08.2011 - 07.2016
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
- Collaborated with cross-functional teams to improve overall customer experience and satisfaction levels.
Member Relationship Officer
Community Mutual Group
01.2010 - 07.2011
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Led efforts in achieving sales targets by consistently promoting various lending products such as mortgages, personal loans, or auto loans when appropriate based on individual client needs assessments.
- Enhanced member relationships through proactive communication and personalized recommendations for financial products.
- Cultivated a culture of excellence and accountability within the team by consistently monitoring individual performance metrics and providing constructive feedback for improvement.
Education
Year 11
Oxley High School
Tamworth01-2006
Skills
- Customer service
- Attention to detail
- Verbal and written communication
- Cash handling
- Banking policies and procedures
- Client relationship management
- Rapport building
- Teamwork and collaboration
- Time management
- Decision-making
- Record keeping
- Time management abilities
Timeline
Personal Banking Specialist
Westpac Bank
08.2016 - Current
Customer Advisor
NAB
08.2011 - 07.2016
Member Relationship Officer
Community Mutual Group
01.2010 - 07.2011
Year 11
Oxley High School
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