Sarah Hurwitz
Kellyville,NSW
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
9
9
years of professional experience
Work History
Supervisor
Bunnings Warehouse
09.2023 - Current
- Interface with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Review order terms and conditions with customers to comply with company policy.
- Ensure compliance with company policies, procedures, and industry regulations in the handling of all orders.
- Improve customer satisfaction with timely order fulfillment (within one hour of notification) through effective communication and coordination with internal departments.
- Facilitate employee onboarding, training, and formulate performance benchmarks resulting in improved productivity. Deliver constructive feedback to enhance employee development.
- Enhance workplace safety by conducting thorough inspections and identifying potential hazards.
- Provide guidance to team members on best practices for hazard identification and risk mitigation strategies.
- Provide support to senior leadership team acting as continual support.
- Assist and facilitate rostering and monitoring of staffing levels and allocation to meet operational demands.
Team Member Specialist
Bunnings Warehouse
03.2017 - 09.2023
- Prepared and packaged orders for efficient delivery or collection, both online and in-store.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Oversaw hire enquiries, equipment management, stock fulfilment (with pallet jack usage), and effectively resolved customer complaints.
- Demonstrated versatility by successfully handling multiple roles in a cafe setting, including barista duties.
- Handling cash, cheque, electronic, and online payments.
Team Member
Oporto
02.2016 - 03.2017
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Reduced wait times for customers by quickly processing payments and issuing receipts.
Education
No Degree - Senior First Aid Certificate
Premium Health
Surry Hills, NSW05.2024
Certificate III - Nail Technology
TAFE
Granville, NSW12.2021
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Processes and procedures
- Operations Management
- Hazard Assessment
Timeline
Supervisor
Bunnings Warehouse
09.2023 - Current
Team Member Specialist
Bunnings Warehouse
03.2017 - 09.2023
Team Member
Oporto
02.2016 - 03.2017
No Degree - Senior First Aid Certificate
Premium Health
Certificate III - Nail Technology
TAFE
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