Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sarah Hutchinson

Capalaba,QLD

Summary

Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a part-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Manager

Hungry Jack's Burgers Alexandra Hills
10.2019 - 05.2022
  • Accurately completed cash register transactions
  • Adhered to all store retail procedures and policies
  • Assisted marketing staff in creating and assembling visual displays and sales displays
  • Attended workshops, seminars, and other training events to improve management qualities
  • Deployed humor, patience and empathy to resolve customer issues
  • Diagnosed and resolved problems based on customer information and needs
  • Enforced company policies and procedures through implementing a three-strike system to promote professionalism
  • Familiar with POS
  • Handled incoming calls from customers who had product complaints
  • Maintained records of sales
  • Represented the store as a gatekeeper in a positive and professional manner
  • Responsible for inventory, pricing, merchandising, and displays
  • Served multiple customers at once in a stressful environment
  • Trained and managed a staff of 10+
  • Worked all types of shifts and worked on holidays.

Team Leader

Hungry Jack's Burgers Alexandra Hills
11.2018 - 09.2019
  • Answered customer queries
  • Escalated calls to management as requested or necessary
  • Provided customer resolution by listening to the customer's problem and offering several solutions from which the customer could choose
  • Training new crew members
  • Setting up and running food safety meetings.

Crew Member/Cashier

Hungry Jack's Burgers Alexandra Hills
03.2013 - 10.2018
  • Accepted and processed customer payments in cash and credit cards, checking for validity
  • Acknowledged customer issues and resolved their problems quickly and efficiently
  • Effectively communicated with other employees and upper management to ensure complete care of customers
  • Followed up with customers ensuring their satisfaction with their purchases
  • Greeted customers and offered them assistance where possible
  • Informed customers about current promotions and sales, encouraging them to take advantage.

Receptionist

Aussie Event Hire
12.2011 - 02.2013
  • Answering Phones, Assembling Orders, Writing up tax invoices, Composed, sent, received, and distributed correspondence through emails, Filing

Retail Assistant

Golden Circle Factory Outlet
07.2023 - Current
  • Used POS system to process sales, returns and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
  • Assisted in training new employees, contributing to the development of a knowledgeable workforce.
  • Answered incoming calls to provide product information, features and benefits.
  • Monitored expiration dates on perishable items, reducing waste and ensuring customer safety.

Education

Victoria Point State High School
Victoria Point, QLD
12.2011

Skills

  • Food safety knowledge
  • Food Preparation
  • Supply Restocking
  • First Aid Training
  • Upselling strategies
  • Housekeeping
  • Customer Service
  • Time Management
  • Cash Handling
  • Staff Training
  • Customer Service Management
  • Employee Scheduling
  • Staff Training and Development
  • Health and safety compliance
  • Marketing and Promotions
  • Multitasking Competence
  • POS System Operation
  • Inventory management proficiency
  • Store Opening and Closing
  • Inventory and Stocking
  • Retail Merchandising
  • Product and Service Sales
  • Product Knowledge
  • Computer Proficiency and Microsoft Office
  • Merchandising and Display

Certification

Certificate 3 in hospitality

Blue card

Current open drivers license

Food servsafe certificate

Timeline

Retail Assistant

Golden Circle Factory Outlet
07.2023 - Current

Assistant Manager

Hungry Jack's Burgers Alexandra Hills
10.2019 - 05.2022

Team Leader

Hungry Jack's Burgers Alexandra Hills
11.2018 - 09.2019

Crew Member/Cashier

Hungry Jack's Burgers Alexandra Hills
03.2013 - 10.2018

Receptionist

Aussie Event Hire
12.2011 - 02.2013

Victoria Point State High School

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Sarah Hutchinson