Sarah Irwin
Ballajura
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Recent graduate with foundational knowledge in Mediation and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Mediator
Self Employed Services
08.2023 - Current
- Using intake forms collected evidence to support either side and achieve favourable resolutions.
- Drafted detailed legal documentation and meeting notes to support case files and move towards comprehensive conflict resolution.
- Assisted clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Collaborated with legal professionals to ensure compliance with regulations and best practices in mediation proceedings.
- Facilitated negotiations for successful dispute resolution and improved relationships among stakeholders.
- Built trust and rapport with disputing parties, enabling productive dialogue and effective problemsolving.
- Assisted in the growth and development of the mediation program by mentoring new mediators, sharing best practices, and providing constructive feedback.
- Prepared agreement documentation for each interested party to sign and complete.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
- Established professional lines of communication, supporting individual interests and achieving legal justice.
- Developed customized mediation strategies tailored to the unique needs of each case.
- Educated clients on the benefits of alternative dispute resolution methods compared to traditional litigation processes.
- Increased access to affordable resolution services within underserved communities through pro bono work or reduced-fee arrangements when necessary.
- Created a safe and neutral environment for parties to openly discuss their concerns, promoting constructive dialogue.
- Resolved conflicts by applying mediation techniques and fostering open communication between disputing parties.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
CIV/ IOC
Australian Airforce Cadets
03.2023 - Current
- Volunteer position
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Conduct and construct team building exercises
- Helping on weekend camps for cadets and adults
- Food handling and Food preparation for 100+ staff
- Money handling
Payroll Administrator
WA Rewind
07.2023 - 10.2023
- Provide guidance, advice, feedback and support to the mentees
- Providing customers with accurate and helpful information/resources for their needs
- Responded to HR staff and employees regarding payroll matters.
- Answering Telephone enquiries
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Responding to email enquiries
- Act as an advocate and ally to assist with individual objectives
- Responding to Facebook enquiries
- Bookkeeping of Customer files
- Personal Assistant to owner of company
- Facilitated smooth onboarding process for new hires by gathering required documentation and entering information into the payroll system accurately.
- Served as an integral part of annual audit preparation team by gathering necessary payroll documents for review by external auditors.
- Collaborated with finance department to reconcile payroll accounts and resolve any discrepancies in a timely manner.
- Analyzed payroll data for trends and potential issues, proposing solutions to management for continuous improvement.
- Handled sensitive employee information with care, maintaining strict confidentiality at all times as per company policy.
- Worked closely with benefits administrators to ensure seamless integration of employee benefit packages within the payroll system, accurately reflecting deductions and contributions.
- Processed manual check requests to comply with legal and business units' requirements and company policies.
- Maintained accurate records for employee pay, benefits, and deductions to ensure compliance with federal and state regulations.
- Provided expertise in resolving complex pay situations due to promotions or job changes within the organization while maintaining accurate compensation records throughout transitions.
- Managed garnishments, levies, and support orders for affected employees according to legal requirements.
- Calculated payroll deductions by accurately using MYOB and processed payroll to meet preset requirements.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Trades Assistant/Plasterer
Soul Interiors
08.2016 - 01.2019
- Administration duties; replying to emails, receiving stock, writing daily task forms, following up action memos, rostering to a budget, forecasting sales Booking in & handling day to day sales transactions
- Small project management duties
- Frame, Fix, Flush & Cornice
- Liaising with clients for measuring up areas and calculating amounts
- Quotations
- Bookkeeping
- Residential and Commercial fit outs
- Suspended and Metal framed ceilings
- Stud frame walls
- Answering Telephone enquiries
- Book keeping of Customer files
- Personal Assistant to owner of company
- Invoicing
Workshop Coordinator/Administrator
Austlift WA
02.2018 - 04.2018
- Using Aroflo to; create client invoices, enter technician’s timesheets, create purchase orders, entering supplier invoices
- Quoting clients; tail lifts, dock levelers, balers, compactors, services and repairs
- Coordinating technicians; allocating the right technician for the job
- Sourcing parts for customers
- Running reception desk; greeting and taking care of clients, answering and directing phone calls
- Using MYOB to update client information and run performance reports
- Filing invoices both supplier and client
- Banking daily takings
- Closing workshop at end of day
Procurement & Internal Sales
Powerdrive
09.2017 - 01.2018
- Managing the store most days as manager was mostly on the road
- Going above and beyond to create the best experience for customers
- Maintaining store presentation
- Using the POS system to process sales
- Answer all incoming customer calls in a professional and efficient manner
- Picking and Packing daily
- Procurement
- Delivery of orders
- Liaise with suppliers daily
- Provide quotations, product and service information, support and pricing details respond to inbound enquiries
- Receive, manage or escalate customer complaints related to the sale of PowerDrive’s products
- Manage stock control using Micronet software
- Identify sales leads and escalate them appropriately
- Work closely with the sales team to ensure a high level of service
- Liaise with couriers and delivery services
- General maintenance and upkeep of the warehouse
- Receive and process orders on behalf of customers in an efficient and accurate manner, as well as providing order status updates
- Offer a variety of product related solutions to clients
- Data entry of products, create and maintain records in database
- Develop strong relationships with customers and suppliers
- Respond to customer emails in a professional manner
- Miscellaneous administration tasks
- Set clear and achievable expectations with clients and achieve them
- Attend all product-training sessions
- Comply with all company procedures and policies including WH&S
- Proactively contribute to the ongoing development of departmental processes and policies
- Arrange goods to be sent interstate when required
- Manage non active customers
- Face to face service for all walk-in customers
- Process sales orders, pick, pack and arrange the dispatch and administration of products
Customer Service/Personal Assistant
AW Fitness
01.2013 - 02.2017
- Managing the store when other managers are unavailable
- Providing customers with accurate and helpful information
- Maintaining store presentation
- Using the POS system to process sales, special orders and laybys
- Booking in & handling day to day sales transactions
- Answering Telephone enquiries
- Book keeping of Customer files
- Personal Assistant to owner of company
Project Coordinator & Internal Sales
Atlas Specialty Metals
11.2007 - 11.2010
- I started off at Atlas Metals as an Internal Sales officer and I was promoted to Project Coordinator as our company expanded; my duties consists of winning orders and Projects through firstly estimating the request for quote and following an execution process through to the very end, I was in charge of our Project register that pertains all of our quoted projects, contact names, expediting reports, procurement and submissions
- I quoted and converted the order to and order acceptance
- I was also in charge of our key project client target list of which I contact potential customers in procurement or supply agreements roles to maximize opportunity to get any material take offs to quote on for potential material solutions for Projects internationally
- Estimating/ Quoting & handling day to day sales transactions
- Material Certification (EN standard)
- SAP Program
- Reading plans and using AUTOCAD
- Learning from the Project Manager project management skills
- Liaising with EPC and EPCM clients locally and internationally
- Workings/Margins and submissions
- Dealing with Tender quotes and agreements
- Accounts/ Accounts discounts
- Procurement (dealing with local and international suppliers, using the FOREX)
- Liaising with international suppliers
- Expediting material for all projects at Atlas values between 500K to 5 million dollars; assisting the Project Manager win these type of orders
- Managing work process flows for each order
- Building trust with new and current clients
- Handling customer qualification questionnaires
Internal Sales
Waterco
12.2006 - 06.2007
- My role at Waterco was to assist in telephone enquiries regarding pools and pool related equipment that was made by Waterco
- Handling telephone enquiries about pool/spa/filtration products
- Over the counter sales/product knowledge to pool builders
- Data entry/ invoicing/quotations/purchase orders
- Invoicing and Quotations
- Credit control (liaising with credit department for clearances on accounts)
- Follow up progress (General follow ups on orders etc)
- Administrative roles (up to date with daily/weekly filing)
- I am also knowledgeable about other pool/spa and filtration products although we have also been given a specialized area
External and Internal Sales Rep
Snap Printing
02.2006 - 12.2006
- My Job description for Snap printing was to set and meet objectives and Key Performance Indicators, to approach and arrange appointments to negotiate business prospects and achieve a successful outcome to become a potential client’s number one printing provider by using industry knowledge and matched solutions with problems in order to add value and meet my set goals and Snap’s set goals
- Write up Quotations and Invoices, Order taking
- Arrange artwork, logo’s, graphics and typesetting for printing
- Internal Sales, Calls and Follow ups for quotations and jobs
- Report making on existing and lapsed clients to keep them coming back
- Production – Binding, Printing, Copying and builders architectural drawings, Providing printing terms/techniques to clients AO, A1, A2, A3, A5 sizes
- Front Counter –Customer Service – Cashier
- Everyday Usage of Up-to-date computer programs such as Adobe acrobat, publisher, & Photoshop
Security Officer
Westfield Shopping Centres
11.2004 - 12.2005
- As a customer service and security officer, this position demands a high level of responsibility, attention to detail and excellent problem-solving skills in maintaining a secure, safe, pleasant and exceptionally focused customer service environment for all clients and businesses
- Other duties include:
- The opening and closing of Shopping Centre and car parks
- Report writing, assisting customers with issues such as locked keys in cars, escorting to cars, respond to all First Aids and Admit Treatment
- Liaise and network in a friendly and professional manner with contractors, documentation of report meetings and developing ideas and solutions to improve shopping Centre environment
Food and Beverage Attendant
Mercure Hotel
02.2004 - 08.2004
- Providing excellent customer service
- Autonomously running the bar and room service, including open and close of the register
- Maintaining cleanliness; polishing glass, collecting room service trays, polishing cutlery
Education
Practioner Accreditation - AMDRAS Mediation
Mediation Institute
Melbourne, VIC02-2025
Certificate - Defence Youth Protection Awareness Course (214571)
Australian Airforce Cadets
Madeley, WA11-2024
Diploma - Criminal Psychology
International Career Institute
New South Wales11-2018
High School Diploma -
Morayfield High School
Morayfield, QLD11-2003
Skills
- Nonverbal communication
- Impartiality
- Self-awareness
- Open-mindedness
- Collaborative approach
- Assertiveness
- Mediation techniques
- Confidentiality
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
- Relationship building
- Professional ethics
- Interpersonal communication
- Emotional intelligence
- Professional demeanour
- Mediate disputes
- Dispute management
Certification
- AMDRAS National accredited practitioner Mediation Institute, VIC, 3000
- First Aid Certification
- Basic Life Support Certification (BLS)
- WWC check WA government
- National Police clearance
Timeline
Mediator
Self Employed Services
08.2023 - Current
Payroll Administrator
WA Rewind
07.2023 - 10.2023
CIV/ IOC
Australian Airforce Cadets
03.2023 - Current
Workshop Coordinator/Administrator
Austlift WA
02.2018 - 04.2018
Procurement & Internal Sales
Powerdrive
09.2017 - 01.2018
Trades Assistant/Plasterer
Soul Interiors
08.2016 - 01.2019
Customer Service/Personal Assistant
AW Fitness
01.2013 - 02.2017
Project Coordinator & Internal Sales
Atlas Specialty Metals
11.2007 - 11.2010
Internal Sales
Waterco
12.2006 - 06.2007
External and Internal Sales Rep
Snap Printing
02.2006 - 12.2006
Security Officer
Westfield Shopping Centres
11.2004 - 12.2005
Food and Beverage Attendant
Mercure Hotel
02.2004 - 08.2004
Practioner Accreditation - AMDRAS Mediation
Mediation Institute
Certificate - Defence Youth Protection Awareness Course (214571)
Australian Airforce Cadets
Diploma - Criminal Psychology
International Career Institute
High School Diploma -
Morayfield High School
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