Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Sarah Ittensohn

Narangba,QLD

Summary

Multi-talented Regional Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing human resources. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution. Forward-thinking professional with proven operations, sales and personnel management abilities. Equipped to drive business success with innovation and strategic approaches. Achievement-oriented, ambitious and influential leader with articulate communication skills and resourceful nature. Seasoned Regional Manager with significant experience in sales, operations, and team leadership. Able to leverage strong understanding of regional markets to formulate strategies that drive growth and increase market share. Skillset includes budget management, strategic planning, and talent development. Previously led teams to surpass revenue goals while improving customer satisfaction levels. High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Regional Manager

NAB
Brisbane, QLD
03.2024 - 11.2024
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Resolved conflicts between participants using effective communication skills.
  • Created a safe environment for participants to express their opinions without fear of judgement or criticism.
  • Facilitated workshops designed to help teams develop strategies for achieving organizational goals.

Manager Proprietry Home Lending

NAB
Gold Coast, QLD
09.2023 - 03.2024
  • Developed financial models to support valuation, planning, and forecasting activities.
  • Managed investment portfolios, assessing risk and return to make informed decisions.
  • Analyzed competitive landscape and financial metrics to support strategic planning and market positioning.
  • Analyzed complex financial data and generated meaningful reports for senior management.
  • Analyzed competitors and market trends to facilitate business growth.
  • Collaborated with external auditors to ensure compliance with applicable laws and regulations.
  • Conducted risk management assessments and created strategies to minimize potential risks.
  • Evaluated existing processes within the finance department and identified areas for improvement.
  • Created financial management mechanisms to minimize financial risk to business.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Supervised and mentored finance team members, fostering a culture of continuous improvement.

Retail Executive Coach

NAB
Brisbane Region And Gold Coast, QLD
05.2021 - 09.2023
  • Evaluated current processes regularly for potential improvements in efficiency or cost-effectiveness.
  • Advised execs on ways they can make themselves more approachable while still maintaining their authority figure status.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Created action plans that identified measurable objectives and outcomes for each executive client.
  • Coached executives in the areas of communication, leadership, decision making, problem solving, and time management.
  • Monitored progress of executive clients through regular check-ins and feedback sessions.
  • Provided guidance and mentoring to executives on how to manage their teams effectively.
  • Conducted one-on-one sessions with executives to discuss career objectives, challenges, and strategies for success.
  • Collaborated with executive teams to identify strengths and weaknesses in order to improve performance.
  • Developed and implemented a comprehensive training curriculum for new hires.
  • Maintained records of all staff members who attended training sessions and their respective outcomes.
  • Collaborated with department heads to tailor training programs to specific job roles and functions.
  • Created instructional materials such as user manuals, job aids, and PowerPoint presentations.

Branch Manager

NAB
North Lakes, QLD
09.2016 - 05.2021
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Organized professional development programs for employees at all levels of the organization.
  • Created financial management mechanisms to minimize financial risk to business.
  • Planned work schedules to maintain adequate staffing levels.
  • Conducted regular performance reviews for all employees in the branch.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Managed staff scheduling, hiring and training processes.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Assisted other branches when needed during peak periods or special projects.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Grew business banking relationships through proactive outreach.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Branch Manager

NAB
Townsville, QLD
07.2015 - 09.2016
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Assistant Branch Manager

NAB
Townsville, QLD
04.2014 - 07.2015
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Analyzed competitors and market trends to facilitate business growth.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Planned work schedules to maintain adequate staffing levels.
  • Recruited new staff members through job postings and conducting interviews.
  • Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
  • Ensured compliance with all applicable laws, regulations, policies, and procedures related to banking operations.

Personal Banking Advisor

NAB
Dalby, QLD
02.2011 - 03.2014
  • Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
  • Monitored and reported changes in economic conditions that could affect the client's portfolio performance.
  • Researched account information regarding loans and deposits.
  • Researched market trends in order to identify opportunities for customers to maximize returns on investments.
  • Conducted regular reviews of clients' accounts to ensure they are meeting their financial objectives.
  • Completed daily cash balancing and operated ATMs.
  • Met with new clients and completed pre-qualification procedures.
  • Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
  • Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Reviewed loan applications from potential borrowers and determined creditworthiness according to bank policies.
  • Collaborated with other departments within the organization to ensure a smooth onboarding experience for new customers.
  • Put together and executed loan documents.
  • Reconciled cash and checks against computer records at end of shift.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

Education

MBA - Business Management

Australian Institute of Management
Brisbane
12-2021

Skills

  • Financial analysis
  • Risk management
  • Team building
  • Employee training
  • Performance evaluation
  • Cross-functional collaboration
  • Communication skills
  • Performance management
  • New business development
  • Systems and software expertise
  • Staff training and development
  • Operational management
  • Client relationship building

Certification

  • FINSIA Charter Banker Institute - Professional Banking Fundamentals 2021
  • KAPLAN Professional Certification 2020

Websites

References

References available upon request.

Timeline

Regional Manager

NAB
03.2024 - 11.2024

Manager Proprietry Home Lending

NAB
09.2023 - 03.2024

Retail Executive Coach

NAB
05.2021 - 09.2023

Branch Manager

NAB
09.2016 - 05.2021

Branch Manager

NAB
07.2015 - 09.2016

Assistant Branch Manager

NAB
04.2014 - 07.2015

Personal Banking Advisor

NAB
02.2011 - 03.2014

MBA - Business Management

Australian Institute of Management

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Sarah Ittensohn