Sarah James
Coles Team Member
Melbourne,VIC
Summary
Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Encouraging trainer and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Coles Online and Service Team Member
Coles
Melbourne, VIC
11.2022 - Current
- Provided technical assistance with service operations and connected participants to external resources.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers and other program members.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Answered customer inquiries by phone or email and responded promptly.
Mcdonald's Crew Coach
McDonald's Restaurant
Thomastown, VIC
07.2019 - 11.2022
- Created and oversaw efficient training programs were initiated for new team members and reviewed performances for improvement.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and implemented successful onboarding program.
- Developed job-specific competencies and performance standards.
Education
High School Diploma -
Northcote High School
Northcote, VIC 02.2017 - 11.2022
Skills
Telephone etiquette
undefinedTimeline
Coles Online and Service Team Member
Coles
11.2022 - Current
Mcdonald's Crew Coach
McDonald's Restaurant
07.2019 - 11.2022
High School Diploma -
Northcote High School
02.2017 - 11.2022