SARAH JAMIL GONZALEZ
Sunshine Coast,QLD
Summary
Highly motivated career changer with a passion for protecting businesses, transitioning into cybersecurity sales. Actively pursuing a Certificate IV in Cybersecurity and hands-on learning with industry-standard tools (e.g., Wireshark, Nmap, Metasploit, Aircrack-ng, Nikto) and network analysis techniques (Burp Suite, Splunk, Tcpdump) on Kali Linux. Certificate IV in Cybersecurity studies are complemented by online courses like the ISC2 Cybersecurity Certificate and Ethical Hacking with Cisco Academy, showcasing a commitment to comprehensive knowledge acquisition.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Dollars and Sense Birtinya
01.2023 - Current
- Leadership: Managed a team of 7 employees , delegated tasks, and ensured smooth operations.
- Sales Enhancement: Orchestrated a dynamic shift in the shopping environment, catalyzing a notable 5% surge in sales.
- Problem-solving: Addressed customer complaints and resolved operational issues efficiently.
- Communication: Interacted with customers, vendors, and team members to ensure excellent service.
Waitress
On a Roll Sushi Birtinya
01.2021 - 11.2023
- Customer Service: Provided attentive service to patrons, addressed their needs, and ensured positive dining experience.
- Multitasking: Juggled multiple tables, prioritise tasks, and maintained fast-paced environment.
- Teamwork: Collaborated with kitchen staff and fellow servers to deliver efficient service.
Assistant Educator
Goodstart Early Learning
01.2019 - 07.2020
- Safety & Risk Management: Supported lead educators in implementing security protocols to ensure children's safety and well-being (transferable to understanding and implementing cybersecurity measures to protect businesses from cyber threats).
- Proactive Approach: Anticipated children's needs and took preventative measures to ensure their safety (transferable to identifying potential cybersecurity risks and taking proactive steps to mitigate them).
- Communication & Collaboration: Interacted with children and parents, providing updates on daily activities and addressing security concerns (transferable to communicating effectively with MSPs about cybersecurity threats and solutions).
- Attention to Detail: Assisted in organizing learning materials and maintaining a clean and secure classroom environment (transferable to maintaining accurate records and adhering to strict cybersecurity hygiene practices).
Assistant Educator
Perfect Beginnings Childcare Center
07.2017 - 08.2018
- Team Collaboration: Worked alongside educators to plan and execute educational activities and maintain positive learning environment.
- Adaptability: Flexibly responded to changing needs of children and adapted teaching strategies accordingly.
Supervisor/Waitress
Macondo
01.2017 - 06.2017
- Leadership: Supervised restaurant operations, including managing staff schedules, inventory, and customer service.
- Conflict Resolution: Resolved conflicts among staff members and addressed customer complaints effectively.
- Time Management: Balanced supervisory duties with serving responsibilities to ensure efficient service.
Sales Assistant
Priceline Mt Gravatt
11.2016 - 01.2017
- Retail Sales: Assisted customers in finding products, provided product recommendations, and processed transactions.
- Product Knowledge: Demonstrated knowledge of cosmetics and personal care products to assist customers effectively.
- Upselling: Identified opportunities to upsell products and increase sales revenue.
Sales Assistant
Tourist House
11.2015 - 01.2016
- Customer Engagement: Engaged with tourists to provide information about local attractions, tours, and products.
- Cross-cultural Communication: Communicated effectively with tourists from diverse cultural backgrounds.
- Problem-solving: Assisted customers in resolving issues related to travel plans and purchases.
Admin Assistant
Crewexpress
03.2012 - 05.2015
- Administrative Support: Provided administrative assistance, including data entry, file organization, and scheduling.
- Communication: Corresponded with clients and vendors via email and phone to coordinate appointments and resolve inquiries.
- Organization: Maintained office supplies, files, and records in orderly manner to facilitate smooth operations.
Receptionist/Inventory Control
SWES energy solutions
02.2010 - 02.2012
- Reception: Managed incoming calls, greeted visitors, and directed inquiries to appropriate personnel.
- Inventory Management: Maintained inventory records, monitored stock levels, and assisted in ordering supplies as needed.
- Attention to Detail: Ensured accuracy in inventory counts and documentation to prevent discrepancies.
Cashier/Receptionist
Macro
08.2007 - 12.2009
- Cash Handling: Processed transactions accurately, handled cash, and balanced cash registers.
- Customer Service: Assisted customers with inquiries, resolved issues, and provided positive shopping experience.
- Front Desk Duties: Managed reception area, greeted customers, and directed them to relevant departments.
Salesperson
Excursiones Canaima, Hermanos Jiménez, S.R.L
01.2005 - 05.2007
- Salesmanship: Promoted tour packages and services to customers, highlighting features and benefits.
- Customer Relationship Management: Built rapport with clients to understand their travel preferences and tailor offerings accordingly.
- Negotiation: Negotiated prices and terms to close sales and maximize revenue.
Education
Certificate IV - Cyber Security - In Progress
TAFE
Queensland Skills
Technical Skills
- Cybersecurity Proficiency: Actively gaining practical experience with TryHackMe, demonstrating hands-on proficiency in key cybersecurity tools such as Splunk, Burp Suit, Wireshark, and network security
- Automation & Scripting: Skilled in Python scripting using Visual Studio Code to automate cybersecurity tasks and enhance efficiency
- Networking Fundamentals: Possesses strong foundation in networking concepts crucial for cybersecurity practices
- OWASP Knowledge: Well-versed in OWASP vulnerabilities, capable of mitigating web application security risks
Websites
www.linkedin.com/in/sarahjamilg
Timeline
Assistant Store Manager
Dollars and Sense Birtinya
01.2023 - Current
Waitress
On a Roll Sushi Birtinya
01.2021 - 11.2023
Assistant Educator
Goodstart Early Learning
01.2019 - 07.2020
Assistant Educator
Perfect Beginnings Childcare Center
07.2017 - 08.2018
Supervisor/Waitress
Macondo
01.2017 - 06.2017
Sales Assistant
Priceline Mt Gravatt
11.2016 - 01.2017
Sales Assistant
Tourist House
11.2015 - 01.2016
Admin Assistant
Crewexpress
03.2012 - 05.2015
Receptionist/Inventory Control
SWES energy solutions
02.2010 - 02.2012
Cashier/Receptionist
Macro
08.2007 - 12.2009
Salesperson
Excursiones Canaima, Hermanos Jiménez, S.R.L
01.2005 - 05.2007
Certificate IV - Cyber Security - In Progress
TAFE
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