Sarah-Jayne Bertolli
Greenacre,NSW
Summary
Results-driven professional with a versatile background in administration and customer service. Expertise in process optimization and team coordination, focused on achieving high customer satisfaction and driving operational efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Administration and Rostering Specialist
Microwave Safety Systems
04.2024 - 12.2025
- Coordinated administrative tasks, including data entry and record maintenance, to facilitate smooth business processes.
- Monitored and prioritized client email communications to ensure prompt and effective support.
- Streamlined daily invoicing tasks, enhancing efficiency and accuracy in billing procedures.
- Coordinated technician schedules on a daily, weekly, and monthly basis, focusing on resource allocation and workload balance.
- Achieved high customer satisfaction ratings through effective resolution of service issues. Improved team performance by implementing streamlined support processes. Enhanced customer loyalty by fostering positive relationships and addressing needs promptly.
- Coordinated with technicians to streamline job execution and enhance operational efficiency.
- Facilitated effective communication by addressing inquiries and feedback from mail-out recipients.
- Developed and implemented strategies to attract and secure new clients, enhancing business growth.
- Cultivated strong partnerships with current clients, facilitating effective communication and service delivery.
- Facilitated payment transactions to ensure seamless customer experiences.
- Compiled comprehensive procedures manual to standardize operational processes.
- Developed comprehensive training manual to facilitate onboarding of new staff.
- Conducted outreach through cold calling to promote services and enhance client relationships.
- Assisted in managing customer contracts to ensure compliance with company policies. Supported teams in reviewing contract terms and conditions. Helped maintain organized records of customer agreements.
Warranty Administration Specialist
Panasonic Australia
09.2021 - 04.2024
- Reviewed and adjudicated customer warranty claims, facilitating amendments and determining approval or rejection status.
- Analyzed data and prepared detailed weekly and monthly reports for management review.
- Analyzed financial data and prepared detailed end-of-month and financial year reports for management review.
- Created and issued debit notes and invoices to overseas factories to facilitate timely payments and maintain supplier relationships.
- Developed and delivered training sessions for preferred suppliers to ensure alignment with company standards.
- Facilitated the preparation of extended warranty documents and the issuance of certificates, enhancing customer satisfaction.
- Coordinated responses to claim-related inquiries, ensuring effective communication with service providers.
- Oversaw daily administrative operations to ensure organizational efficiency.
- Designed training materials to facilitate understanding of company systems and procedures for new staff and suppliers, ensuring accessibility on Panasonic website.
- Efficient in using Partners/ Epan, Tpan, Salesforce, excel, adobe
Premium Travel Consultent
American Express, AMEX
04.2011 - 04.2015
- Coordinated travel arrangements, including flights, accommodations, and activities for Premium clientele.
- Researched and identified optimal travel solutions to enhance customer satisfaction and loyalty.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Continuously sought opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Managed vendor relationships to secure competitive pricing and exclusive offers for clients.
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Advanced communication
- Technical communication
- Coaching and mentoring
- Troubleshooting techniques
- Process optimization
- Business reporting
- Self motivation
- Time management
- Problem-solving
- Multitasking
- Attention to detail
- Reliability
Languages
Italian
Native or Bilingual
Timeline
Administration and Rostering Specialist
Microwave Safety Systems
04.2024 - 12.2025
Warranty Administration Specialist
Panasonic Australia
09.2021 - 04.2024
Premium Travel Consultent
American Express, AMEX
04.2011 - 04.2015