Sarah-Jayne Bowie-Barr
Perth,WA
Summary
A dedicated and enthusiastic individual with experience in various fast-paced environments. 10 years of experience within health and social care, customer service (retail and postal), and hospitality sectors, demonstrating my dedication to client and customer satisfaction. Known for efficiency, a positive attitude and the ability to anticipate customer needs. Skilled in fostering teamwork and implementing quality standards, with exceptional communication and organisational abilities. Looking for new opportunities in the retail, hospitality, and customer-service industry to further contribute skills and expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Deputy Home Manager
Ridgeway Care Centre
Lincoln, Lincolnshire
09.2019 - 08.2024
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Assessed potential risks within the facility, developing strategies to mitigate those risks while prioritizing resident safety and wellbeing.
- Mentored and empowered staff members, promoting a positive work environments that led to increased team productivity and reduced staff turnover rates.
- Promoted a collaborative environment and a culture focused on teamwork among coworkers which resulted in improved job satisfaction rates.
- Fostered a compassionate environment by providing emotional support and maintaining open lines of communication with residents and families.
- Cultivated strong partnerships with healthcare professionals and families, ensuring comprehensive and personalised care for each resident.
- Answered escalated queries and complaints/concerns and provided support to families.
Senior Care Assistant
The Cottage Care Home
Nocton, Lincolnshire
08.2016 - 10.2019
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
Retail Sales Assistant
Yak Clothing
Lincoln, Lincolnshire
11.2016 - 02.2017
- Proven ability to provide excellent customer service, including to customer inquiries and resolving customer complaints.
- Efficiently processed transactions, including sales, refunds, and exchanges, ensuring accuracy and customer satisfaction, whilst following company policies and procedures.
- Maintained clean, organised store environment for an inviting shopping experience for customers.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Collaborated with team members to achieve monthly sales targets and objectives.
Waitress and Bartender
The Chequers
Potterhanworth, Lincolnshire
07.2015 - 11.2016
- Served food, hot and cold drinks, and alcoholic beverages to 20-100 guests per night, under a fast paced environment, improving my organisation and multitasking abilities.
- Built rapport with new and returning customers to promote the company's mission and values.
- Greeted customers with a smile and handled their queries with effective responsiveness, ensuring a positive guest experience overall.
- Remained calm when dealing with difficult customers or during busy shifts, whilst handling high-pressure situations and complaints with composure and professional excellence.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Newspaper Deliverer
D&K News
Potterhanworth, Lincolnshire
05.2013 - 07.2015
- Maintained detailed delivery and pickup records for accurate accounting of newspapers delivered, collected and returned.
- Resolved delivery disputes in a timely manner, ensuring continued customer satisfaction and trust in the company''s services.
- Delivered papers to customers on daily basis.
- Made efficient and safe deliveries with minimal supervision.
- Enhanced customer satisfaction by delivering newspapers on time and in excellent condition.
Education
GCSEs (A-C) - English, Maths, Science
Branston Community Academy
Branston, Lincolnshire06.2015
Skills
- Excellent customer service, communication, and collaboration skills
- Time management
- Attention to detail
- Ability to work quickly whilst keeping calm under pressure
- Organisation and planning
- Leadership and management
- Attentive
- Able to work independently and as part of a team
- Product styling and display skills
- Inventory
Certification
Level 3 Diploma in Health and Social Care - Impact Futures - 07 / 2023
Level 2 Diploma in Health and Social Care - Federation for Industry Sector Skills & Standards - 09 / 2018
Additional Information
- Working Holiday Visa 417
- British Citizen
- WA RSA license
- Available immediately - flexible
- References available upon request
Languages
English
Native or Bilingual
Timeline
Deputy Home Manager
Ridgeway Care Centre
09.2019 - 08.2024
Retail Sales Assistant
Yak Clothing
11.2016 - 02.2017
Senior Care Assistant
The Cottage Care Home
08.2016 - 10.2019
Waitress and Bartender
The Chequers
07.2015 - 11.2016
Newspaper Deliverer
D&K News
05.2013 - 07.2015
GCSEs (A-C) - English, Maths, Science
Branston Community Academy