Sarah Jeffery
Summary
Results-oriented IT business engagement and delivery partner with over 15 years of experience in delivering functional and technical solutions within large-scale, complex enterprise environments. Proven expertise in enterprise software implementations, digital transformations, and supporting BAU operations. Experienced in roles such as business engagement lead, project manager, scrum master, and delivery lead. A strategic thinker with a commercial mindset, bringing strong communication skills and a collaborative style to bridge the gap between technology and business. Demonstrated track record of consistently delivering innovative technology solutions, driving continuous improvement, and supporting change adoption to maximize business value. Skilled in structured planning techniques while remaining flexible and adaptive to shifting priorities. Particularly interested in emerging technologies, especially within the AI landscape, and maintain a strong personal commitment to staying current on industry trends. Continuously researching innovations in this space to better inform strategic planning and technology decision-making.
Overview
15
15
years of professional experience
Work History
Project Manager / Scrum Master
Broken Hill Proprietary Ltd. (BHP)
01.2020 - Current
Company Overview:
- Project planning, budgeting and resource allocation
- Facilitating Agile practices and ceremonies; managing product backlogs and sprint retrospectives
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Leading development streams, assisting with user stories, estimation, and guiding business understanding
- Managing reporting, sprint progress updates, and roadmap prioritisation
Key Projects:
- ESG: Handprint GHG Emissions Tracking (Snowflake pipelines, vendor RFPs, Power Platform reporting)
- Office Attendance Data ETL (Custom data app and pipeline from access systems)
- My Workday (https://myworkday.bhp.com/) – In-house application designed to manage workforce desk and meeting room site allocations across the company, integrating with Microsoft services and meeting room technology; Established the foundation of the product team, design framework, and delivery pipeline; Led end-to-end planning and execution of the application’s conceptual design, Power Platform reporting layer, and stakeholder engagement
- Software Asset Management Portfolio Management
Project Manager / Senior Analyst
Department of Education and Training, VIC
12.2018 - 12.2019
- Developed and managed RFP/RFQ processes for solution procurement and vendor assessments
- Conducted feasibility assessments, business case development and procurement recommendation
- Scrum Master for dev teams using Agile practices (TDD, ATDD, continuous testing, UX/UI design)
Project Delivery & Business Improvement Lead
01.2013 - 12.2018
- Delivered enterprise-level transformation initiatives across government and education sectors
- Supported stakeholder engagement, vendor evaluation, and business process alignment
- Produced functional designs, business case documentation, and process optimisation solutions
Business Analyst / Senior Business Analyst (Consulting & In-house roles)
01.2010 - 01.2013
- Facilitated business process mapping and reengineering across complex organisations
- Led requirements gathering, solution validation, and implementation support
- Participated in major regulatory, compliance, and smart infrastructure programs in the energy and utilities sector
Education
Master of Arts - Study of Religion
University of Queensland
01.2008
French
Institute of Modern Languages
Spanish
Institute of Modern Languages
Indonesian
Defence Force School of Languages
Bachelor of Science - Biomedical and Biochemical Sciences
University of Queensland
01.2005
Skills
- Programme Planning and Governance
- Project and Delivery Management
- Risk Control
- Budget Control
- Business Engagement
- Stakeholder Management
- Agile
- Scrum
- Hybrid Methodologies
- User-Focused Solution Design
- Business Architecture
- Business Intelligence
- Visual Data Storytelling
- Business Analysis
- Process Improvement
- Translating Business Needs into Technical Solutions
- Strategic planning
Languages
French
Spanish
Indonesian
Timeline
Project Manager / Scrum Master
Broken Hill Proprietary Ltd. (BHP)
01.2020 - Current
Project Manager / Senior Analyst
Department of Education and Training, VIC
12.2018 - 12.2019
Project Delivery & Business Improvement Lead
01.2013 - 12.2018
Business Analyst / Senior Business Analyst (Consulting & In-house roles)
01.2010 - 01.2013
French
Institute of Modern Languages
Spanish
Institute of Modern Languages
Indonesian
Defence Force School of Languages
Bachelor of Science - Biomedical and Biochemical Sciences
University of Queensland
Master of Arts - Study of Religion
University of Queensland
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