Summary
Overview
Work History
Education
Skills
Relevant Work History
Blue Card Number
Driver Licence
Additional Information
References
Timeline
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Sarah Jeffrey

47 Honeywood Street, Sunnybank Hills,QLD

Summary

Experienced Senior Program Support Officer with a background in psychology and criminology. Efficiently facilitates program governance and streamlines workflows to ensure timely completion of tasks. Known for a proactive, solution-oriented mindset, strong organisational skills, and commitment to supporting senior leadership in decision-making and program improvement.

Overview

10
10
years of professional experience

Work History

Supervisor

Kmart
01.2023 - 03.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
  • Attended to issues and resolved in a timely manner
  • Ensured each shift for the day was covered
  • Enforced company policies and regulations with employees at the beginning of each shift

Volunteer - Emergency Relief Program

Logan East Community Centre
02.2022 - 03.2023
  • Conduct interviews with participants to assess eligibility.
  • Coordinate individual referrals to obtain community services and advocate for client needs
  • Use strong interpersonal communication skills to convey information and respond to questions from clients.
  • Assist program leaders with administrative support duties.
  • Maintain high energy and enthusiasm in fast-paced environment.
  • Developing and maintaining courteous and effective working relationships
  • Adhering to social distancing protocols and wear a face mask when required

Internship- Police Referrals Officer

Logan East Community Centre
11.2021 - 02.2022
  • Quickly learnt new skills and applied them to daily tasks, improving efficiency and productivity.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Actively listened to clients situations and needs, confirming full understanding before addressing concerns.
  • Used critical thinking to break down problems, evaluated solutions and form decisions.
  • Worked closely with clients to maintain optimum levels of communication to effectively source appropriate support agencies.

Customer Service Team Member

Kmart
08.2015 - Current
  • Delivered excellent customer service when greeting customers as they enter the store, serving them at the checkouts/ service desk and when directing and assisting them at the self-service machines in an orderly manner.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Worked with customers to understand needs and provide excellent service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded proactively and positively to rapid change (i.e., assisting in reducing customers wait time when standing in line)
  • Maintained energy and enthusiasm in fast-paced environment.

Cash Management

Kmart
08.2017 - 09.2020
  • Completed paperwork, recognizing and investigating discrepancies and promptly addressing for resolution.
  • Used accounting software to reconcile accounts, track income and generate invoices.
  • Received and processed stock into inventory management system.
  • Armaguard/ cash handling
  • Cash machine operations
  • Customer/ recall notices
  • HOST (Managing price markdowns / markups)
  • RLO ( Organising and handling damaged stock)
  • Archiving

Education

PRINCE2 Foundation Training - Project Management

PeopleCert
03.2024

Bachelor Degrees - Psychology / Criminology And Criminal Justice

Griffith University
Brisbane, QLD
12.2022

Skills

  • Strong work ethic and commitment
  • Excellent attention to detail
  • Flexible & Adaptable
  • Planning and Coordination
  • Critical thinking
  • Organisation and Time management
  • Research and Analytical skills
  • Project and program management
  • Works well in a team environment and autonomously
  • Goal setting and achievement
  • Conflict resolution
  • Empathetic and genuine

Relevant Work History

AO6 Senior Program Support Officer | DFV Operational Reform Program Queensland Police Service 02/2025 - Current

  • Manage and maintain stakeholder relationships.
  • Provide support to Executive and senior management to support implementation.
  • Provide high-level expertise and organisation to manage allocated tasks, risk and issues and program governance.
  • Contribute to high-level correspondence and documentation.


AO6 Senior Program Support Officer | DFV & DNA Reform Program Office Queensland Police Service 02/2024 - 02/2025

  • Liaise and maintain a high level of service with internal and external stakeholders to consult effectively in relation to governance and deliverables.
  • Facilitate and deliver presentations and reports to RPO management.
  • Accurately extract, review and synthesise data from the internal Power Bi tool and excel to assist in preparing reports, briefing notes and submissions.
  • Appropriately review and implement initiatives of the programs recommendations risks and issues.
  • Contribute to operational efficiency by ensuring structured operations of business processes and providing administration support.


AO4 Business Support Officer | DFV & DNA Reform Program Office Queensland Police Service 12/2023 - 02/2024  

  • Liaise, consult and negotiate with internal and external stakeholders as required to support the DFV RPO requirements.
  • Support the functions of the DFV RPO through the provision of administrative and organisational support.
  • Assist in coordinating required meetings and activities within the RPO.
  • Undertake research and provide advice to assist in the preparation of relevant documentation.
  • Extract and collate data via Rec Tracker and excel.


AO3 Administration Officer | DFV Unit- Police Information Centre Queensland Police Service 03/2023- Current

  • Accurately enter, record, update, query and interpret accessible offender information in the correct format using QPRIME.
  • Apply legislation, policies and procedures relating to the extraction and release of information for QP9's and Domestic Violence and Criminal Histories.
  • Access computer databases to obtain copies of documents and update reports and return results to the inquirer.
  • Liaise with stakeholders, including individuals, government departments, other police jurisdictions and other inquirers in relation to requests for information and/or accuracy of data.
  • Provide information and advice to police and other clients regarding offender history and current matters under judicial review.
  • Maintain high standards of discretion and confidentiality.

Blue Card Number

1638073 / 3

Expiry Date: 25th October 2027

Driver Licence

C Class/ Open -119403859

Expiry: 12th June 2026

Additional Information

2016- 2019: I was a volunteer and committee member at Souths Little Athletics Club QLD.

References

Rebecca Martin | Acting Superintendent 

Domestic, Family Violence & Vulnerable Persons Command - QLD Police Service

Phone: 0439 885 267

Email: martin.rebeccaj@police.qld.gov.au

Mark Jackson | Acting Superintendent

Regional Operations & Youth Crime

Mobile: 0407 648 140

Email: jackson.markj@police.qld.gov.au

Timeline

Supervisor

Kmart
01.2023 - 03.2023

Volunteer - Emergency Relief Program

Logan East Community Centre
02.2022 - 03.2023

Internship- Police Referrals Officer

Logan East Community Centre
11.2021 - 02.2022

Cash Management

Kmart
08.2017 - 09.2020

Customer Service Team Member

Kmart
08.2015 - Current

PRINCE2 Foundation Training - Project Management

PeopleCert

Bachelor Degrees - Psychology / Criminology And Criminal Justice

Griffith University
Sarah Jeffrey