Sarah Jin

• Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Contributed to increased new patient acquisition through referrals from satisfied existing clients as a result of exceptional customer service skills.
• Provided excellent customer service to create positive experiences and build patient trust.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Conducted communications and transactions with patients and visitors to foster positive experience.
• Completed new patient registrations in software to create accurate and comprehensive records.
• Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.

• Maintained visitor log for entering and leaving facility for security purposes.
• Managed conference room schedules to ensure efficient use of space for meetings and other events.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Scheduled office meetings and client appointments for staff teams.

• Managed busy schedules while performing general office administration duties. Processed and coordinated job orders, resources, and event day delivery. Supervised all operations, warehouse, and event delivery activities. Maintained administration records for products and jobs. Assisted warehouse and event crew where necessary.
• Communicated and negotiated with local suppliers and brands such as: Ego, Jurlique, Freezeframe, Weetbix and Bayer; Understood the latest trends in similar products in the market and participated in the release of new products; Cooperated with well-known domestic ecommerce platforms to promote sales activities, like Taobao Tmall, Koala International, Vipshop, Xiaohongshu, Suning Tesco.
• Responsible for purchasing, warehousing, and checking inventory of related products of the company.
• trained new employees.