Sarah Johnson
Barlows Hill
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
19
19
years of professional experience
Work History
Senior Medical Receptionist
Eye Specialist Institute
12.2019 - 09.2023
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Completed clerical duties and tasks for clinic administration.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Assisted physicians with administrative tasks such as prescription refills or test result notifications, allowing them to focus on providing optimal care.
- Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates.
- Collaborated closely with billing department to resolve discrepancies, contributing to improved financial accuracy.
- Spearheaded training initiatives for new reception staff, promoting a consistent level of service quality across the team.
- Organized flexible payment plans for uninsured or underinsured patients, fostering a supportive and inclusive clinic environment.
- Provided compassionate support to patients during difficult medical situations, ensuring their comfort throughout their visit.
Office Administrator
The Vein Doctors Group
01.2018 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Senior Medical Receptionist
Vision Eye Institute
08.2011 - 04.2016
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Referred and screened patients to make best use of resources, triage staff, and serve community members.
- Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Assisted physicians with administrative tasks such as prescription refills or test result notifications, allowing them to focus on providing optimal care.
- Conducted regular audits of patient records to identify errors or inconsistencies, resulting in improved data accuracy and quality.
- Boosted clinic efficiency by maintaining organized patient records and coordinating with the medical team for timely updates.
- Maintained inventory of office supplies for smooth daily operations while minimizing unnecessary expenses through strategic purchasing decisions.
- Collaborated closely with billing department to resolve discrepancies, contributing to improved financial accuracy.
Medical Receptionist
HeartCare Partners
01.2010 - 11.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported office staff and operational requirements with administrative tasks.
Medical Receptionist
Buderim Market Medical Centre
01.2005 - 12.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Education
Bachelor of Communications - Major in Journalism And Minor in Public Relations
University of The Sunshine Coast
Sunshine Coast, QLD04-2011
Certificate II - Business Administration
TAFE QLD
QLD08-2005
Skills
- Patient confidentiality
- Healthcare industry
- Front office management
- Medical billing
- Microsoft office
- Office administration
- Patient scheduling
Timeline
Senior Medical Receptionist
Eye Specialist Institute
12.2019 - 09.2023
Office Administrator
The Vein Doctors Group
01.2018 - 11.2019
Senior Medical Receptionist
Vision Eye Institute
08.2011 - 04.2016
Medical Receptionist
HeartCare Partners
01.2010 - 11.2011
Medical Receptionist
Buderim Market Medical Centre
01.2005 - 12.2009
Bachelor of Communications - Major in Journalism And Minor in Public Relations
University of The Sunshine Coast
Certificate II - Business Administration
TAFE QLD
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