Sarah Josland
Engadine,NSW
Summary
Dynamic and detail-oriented Medical Receptionist with proven expertise at A/Prof Emmanuel Karantanis in optimizing appointment scheduling and enhancing patient communication. Skilled in front desk operations and customer service, I effectively manage billing processes and trained new staff, contributing to a more efficient and welcoming healthcare environment.
Overview
2026
2026
years of professional experience
Work History
Medical Receptionist
A/Prof Emmanuel Karantanis
2011 - Current
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Managed office billing and patient payments.
- Facilitated effective communication between medical staff and patients, enhancing overall service delivery.
- Trained new reception staff on office protocols and software applications, improving team efficiency.
- Oversaw inventory management of office supplies, ensuring adequate resources for daily operations.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Radiology Medical Receptionist
Kogarah Women’s Imaging
2003 - 2018
- Managed front desk operations, ensuring efficient handling of incoming calls and visitor inquiries.
- Coordinated scheduling for meetings and appointments, optimizing staff availability and resource allocation.
- Maintained office supplies inventory, implementing cost-effective purchasing strategies to reduce expenses.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Wedding Coordinator
Stamford Sydney Airport
2000 - 2003
Hotel Front Desk Clerk
Stamford Sydney Airport
1998 - 2001
Skills
- Front desk operations
- Teamwork
- Telephone etiquette
- Appointment scheduling
- Payment collection / Point-of-sale system
- Customer service
- Cash handling
- Time management
- Scheduling tests and procedures
Timeline
Medical Receptionist
A/Prof Emmanuel Karantanis
2011 - Current
Radiology Medical Receptionist
Kogarah Women’s Imaging
2003 - 2018
Wedding Coordinator
Stamford Sydney Airport
2000 - 2003
Hotel Front Desk Clerk
Stamford Sydney Airport
1998 - 2001