Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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SARAH JOWETT

SARAH JOWETT

Balaclava

Summary

With over 20 years of experience in the customer service industry, I have worked with renowned brands such as Mecca Brands, Estee Lauder Companies, Factory X, Brandbank Group, Retail Prodigy Group, and Myer. Currently serving as a Stylist with Jo Malone London at David Jones, I have honed my skills as a customer service expert, adept at identifying customer needs and delivering effective solutions. My unwavering commitment to providing high-quality customer care ensures a positive experience for every individual I interact with. Known for a personable and professional demeanour, I thrive under pressure and approach every task with motivation and energy.

Overview

4
4
years of professional experience

Work History

Stylist

Jo Malone London (David Jones)
10.2024 - Current
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Enhanced store sales by skillfully cross-selling and upselling related products to customers based on their needs and preferences.
  • Developed strong relationships with customers to stimulate loyalty.
  • Maintained up-to-date knowledge of fragrance/body care trends and industry news, ensuring relevant styling suggestions for customers.
  • Educated customers about products and self-maintenance for healthy skin based on needs and preferences.
  • Maintained a clean, inviting store environment conducive to shopping by regularly cleaning display shelving and products.

Team Leader/Catering Assistant

Holiday Inn Express Southbank (Compass Group)
07.2023 - 07.2024
  • Hands-on approach to food service delivery in the kitchen, buffet and dining areas including food and beverage stations entertaining 300+ guests per day, whilst ensuring company food safety standards and safety procedures are adhered to
  • Assisting in kitchen with dishwashing, cleaning, food preparation, and other duties as required
  • Eye for detail with excellent customer service standards
  • Personable, team player who has exceptional communication skills
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Assistant Manager

Gorman (Factory X Pty Ltd)
01.2023 - 12.2023
  • Manage, lead, and support store team to achieve budgeted sales profit, wages and stocktake results, through effective people management, performance monitoring and strategic planning
  • Drive SALES program, and work with store manager to ensure sales team understands how to always deliver an excellent customer experience
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Sales Assistant

AllKinds (Brandbank Group)
08.2022 - 01.2023
  • Responsible for providing excellent customer service and possessing comprehensive product knowledge
  • Eye for detail to uphold visual merchandising standards
  • Stock management duties - unpacking brand new stock, processing, and movement of stock to keep store looking fresh and maximise sales
  • Multi-task and balance customer care with other duties required
  • Work independently as well as part of a team
  • Handled customer inquiries, complaints, and returns professionally, ensuring positive experiences for all clients.

Shop Assistant

Australian Red Cross
01.2022 - 07.2022
  • Accountable for driving sales, donations and volunteer applications through providing exceptional customer service and advice.
  • Manage and lead store volunteers in absence of Manager.
  • Strive to meet daily and monthly store targets
  • Sort donations, steam, tag and hang clothes for sale to pique customer interest.
  • Contribute and uphold positive culture within store.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained clean and organised shop floor, optimising space for ease of customer navigation.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Education

Floristry

Holmesglen TAFE
12.2017

Certificate III - Retail Operations

National Workplace Training
01.2005

Victorian Certificate of Education (VCE) -

St. Leonard's College
01.2004

Skills

  • Gmail/Outlook
  • Salesforce
  • Frontier (CRM)
  • Compassionate and kind
  • Attention to detail
  • Customer centric
  • Active listening
  • Problem solving
  • Learning agility
  • Teamwork and collaboration
  • Safety processes and procedures

Languages

English
Native or Bilingual
Spanish
Elementary

References

  • Emmanuel Moreno, Chef at Holiday Inn Express Southbank, 0447 646 941, emamoreno@gmail.com
  • Christine Lewis, Former Direct Manager at Mecca Brands, 0403 990 995, christinelewis74@yahoo.com.au

Timeline

Stylist

Jo Malone London (David Jones)
10.2024 - Current

Team Leader/Catering Assistant

Holiday Inn Express Southbank (Compass Group)
07.2023 - 07.2024

Assistant Manager

Gorman (Factory X Pty Ltd)
01.2023 - 12.2023

Sales Assistant

AllKinds (Brandbank Group)
08.2022 - 01.2023

Shop Assistant

Australian Red Cross
01.2022 - 07.2022

Certificate III - Retail Operations

National Workplace Training

Victorian Certificate of Education (VCE) -

St. Leonard's College

Floristry

Holmesglen TAFE

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