Sarah J Sullivan
Summary
Compassionate and adaptable care professional with experience across aged care, disability support, and home care services. Known for building trusting relationships, delivering empathetic, person-centred care, and providing emotional and practical support that enhances client well-being. Started frontline with My Aged Care, refining skills in empathy, active listening, and service navigation, before transitioning into hands-on personal care roles. Recognised for excellent communication, flexibility, and genuine client rapport, with multiple thank-you awards for outstanding service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Personal Care Worker
Bolton Clarke
11.2023 - Current
- Provide daily living support including personal care, hygiene, grooming, and meal prep
- Support clients in maintaining independence through errands, social activities, and appointments
- Deliver emotional support through meaningful conversation and companionship
- Adhere to care plans, regulatory standards, and infection control measures
- Collaborate with allied health professionals and family members to ensure holistic care
- Received multiple Client Thank You Awards for service excellence
Disability Support Worker (Private Client)
Self-Managed NDIS Client
07.2023 - 09.2023
- Supported a young female client with complex psychosocial needs and a history of institutional care
- Provided daily assistance, emotional support, and empowerment
- Practiced trauma-informed care with a focus on building trust and structure
- 3-Month Contract
- Monitored client progress and adapted support strategies as necessary.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided emotional support, fostering a positive environment for clients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Conducted in-home visits to provide supportive services.
Aged Care Contact Officer – My Aged Care Hotline
Services Australia
03.2022 - 07.2023
- Frontline support for elderly callers navigating aged care services and support options
- Delivered empathetic, solution-focused service that earned frequent praise
- Helped callers feel supported, reducing stress during complex interactions
- Developed strong communication, service navigation, and client advocacy skills
- Provided accurate information and support to clients regarding service eligibility and entitlements.
- Collaborated with team members to streamline operational procedures, enhancing service delivery efficiency.
- Resolved escalated client inquiries by applying problem-solving skills and organizational resources effectively.
- Coordinated operations with other emergency service groups.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Coordinated with multiple agencies to streamline operations, enhancing overall response times during emergencies.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
Education
Diploma - Business
OTEN
01-2010
Skills
- Personal care assistance (showering, dressing, grooming, toileting)
- Meal preparation, light housekeeping & home safety awareness
- Emotional support, companionship & wellbeing-focused activities
- Advocacy for client needs & respectful, person-centered care
- Experience with psychosocial and trauma-informed support
- Collaboration with Allied Health professionals & families
- Excellent communication & client rapport building
- Manual handling, mobility assistance & use of equipment
- Accurate documentation & safety protocol compliance
- Flexibility with scheduling & responsive to client needs
- Compassionate caregiving
- Personal hygiene assistance
- Client confidentiality
- Behavioral management
- Emotional support
- Privacy and confidentiality
- Client transportation
- Client relationship management
- Light housekeeping
- Meal preparation
- First aid and CPR
- Patient safety monitoring
- Multitasking and organization
- Strong ethics
- Flexible schedule and availability
- Compassionate communication
- Incident reporting
- Heavy lifting
- COVID-19 safety policies
- Medication and appointment reminders
- Relationship building
- English fluency
- Compassion and empathy
- Social interaction
- Verbal and written communication
- Adaptability and flexibility
- Cultural sensitivity
- Conflict resolution
- Safety awareness
- Active listening
- Records maintenance
- Flexible schedule
- PPE usage
- Mobility assistance
- Problem-solving
- Time management
- Elderly care
- Companionship
- Adaptive equipment use
Certification
- Certificate III in Individual Support (Aging, Home & Community) – 2025
- First Aid & CPR – 2025
- Manual Handling – 2025
- NDIS Orientation & Communication Certificates – December 2023
- NDIS Worker Screening Clearance
- Training in My Aged Care, Customer Solution Specialist [from CHC] - 2022
- National Police Check
- Working With Children Blue Card (QLD)
- COVID-19 Vaccination (Double Dose)
LNGG
English (fluent)
French (basic understanding)
Hobbies and Interests
Client wellbeing, community engagement, continuous learning, movies, looming beanies, spirituality, personal time with family / friends / my pets
Additional Information
- Driver’s Licence: Full (Manual & Auto)
- Availability: Full-time, part-time, or casual
- Personality Profile – ESFJ – Ambivert – quirky – upbeat, passionate, empathetic, compassionate, understanding, healing aura and energy field, good listener, caring, reliable, methodical
- Personal Blog - Energy Harmonics / SERAJ
Timeline
Personal Care Worker
Bolton Clarke
11.2023 - Current
Disability Support Worker (Private Client)
Self-Managed NDIS Client
07.2023 - 09.2023
Aged Care Contact Officer – My Aged Care Hotline
Services Australia
03.2022 - 07.2023
Diploma - Business
OTEN
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