Sarah Kalisimeras

• Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Contributed to industry organization and trade shows to gather competitive and industry intelligence.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Identified business development challenges and customer concerns for proactive resolution.
• Implemented innovative business development strategies to increase customer base and expand market share.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Contributed to industry events and trade shows to showcase products and gather industry intelligence.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Met existing customers to review current services and expand sales opportunities.
• Monitored service after sale and implemented quick and effective problem resolutions.

• Maintained energy and enthusiasm in fast-paced environment.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Coordinated schedules and timelines for events.
• Managed administrative logistics of events planning, event booking and event promotions.
• Performed event coordination for larger parties and gatherings.

• Interpreted and analyzed research data to draw conclusions on outcomes.
• Prepared fact sheets, tables and graphs to summarize research results.
• Collation of data captured in the survey, synthesis, and entry into databases for analysis
• Scoping the extent of the project based on time constraints, and considering costs
• Identification and analysis of trends in data, assumptions, and behavioural patterns
• The research I conducted formed the basis of the paper 'What's not to like? Can a Facebook fan base give a brand the advertising reach it needs?' published in the Journal of Advertising Research.

• Developed and implemented a tailored marketing strategy for raising awareness of the campaign and the benefits of seizure alert dogs

• Conceptualised the campaign, timeframes, and targets

• Readily builds rapport with others, generating longstanding professional relationships

• Attended interviews with magazine companies (Women's Weekly and other internationally based magazines), radio (Perth Kiss FM), newspapers (The Advertiser, UNISA news and Messenger), and television (Channel 10 News, Channel 7 Today Tonight, and Totally Wild)

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls to answer questions about products and services.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted call-in customers with questions and orders.
• Communicated with clients regarding account services, statements, and balances.