Sarah Kemp

Stoneink

Parramatta

06.2022 - 11.2023

Advised customers of necessary actions and strategies for debt repayment.
Explained the consequences of non-payment in a professional manner.
Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.
Contacted customers with delinquent accounts to solicit payment.
Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
Processed payments over phone and set up recurring drafts.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided timely feedback on collection efforts to management.
Escalated unresolved disputes to legal counsel as necessary.
Answered customer questions regarding account discrepancies or problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Recognized by management for providing exceptional customer service.