Sarah Kemp
Nar Nar Goon North,VIC
Summary
Results-driven retail management professional with 14 years in the automotive & retail industry determined to exceed company sales goals. Forward-thinking in addressing and resolving concerns, optimising policies and engaging with customers to promote loyalty and drive sales.
Overview
14
14
years of professional experience
Work History
Store Manager
GPC Asia Pacific
2017.03 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training & mentoring new staff members.
- Served customers face to face & took phone orders.
- Visited customers regularly to discuss promotions & spend with the business.
- Developed strategies for attracting new customers & increasing spend with current customers
- Monitored daily cash discrepancies.
- Regular stocktake of inventory.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures & training staff on proper procedures.
- Weekly scan in of pallets of stock for replenishment.
- Managed store employees successfully in fast-paced environment through proactive communication & positive feedback.
- Held staff performance reviews with full time employees twice a year.
- Hosted regular staff meetings with staff to discuss promotions & procedures.
- Handled customer feedback & resolved incidents.
- Maintained a high level of store standards as required by the company.
- Assisted in the set up & opening of new stores at Clyde North, Cranbourne, Preston & Pakenham Lakeside.
- Assisted in the close down & reverse pick of Hallam & Mentone stores.
- Assisted several stores within the area with store standards, layout & ticketing changes
Assistant Store Manager
GPC Asia Pacific
2014.10 - 2017.02
- Managed opening and closing procedures.
- Served retail & trade customers face to face and over the phone.
- Built strong customer relationships.
- Stocktake of inventory.
- Reconciled daily sales transactions.
- Handled regular trade account payments.
- Delivered consistent sales growth in one of the biggest stores in the state.
- Assisted in recruiting, hiring and training of team members.
- Created and maintained safe and secure work environments for employees.
- Assisted in the renovation & reopening of a larger Doveton Store in 2014.
Retail Coordinator
GPC Asia Pacific
2010.07 - 2014.10
- Developed strong customer relationships with retail & trade customers.
- Cash handling.
- Process of account payments.
- Regularly took phone orders from account customers
- Delivered parts to workshops.
- Set up & maintenance of store planograms & displays.
- Coordinated promotional events to drive increased foot traffic and generate additional revenue opportunities.
- Trained newly hired sales team in operations & upselling techniques.
Education
Certificate II - Business
Franklin Scholar
2013
VCE -
Marist-Sion College
Warragul, VIC11.2007
Skills
- Work efficiently in fast paced environments.
- Inventory Tracking and Management
- Friendly and Positive
- Marketing and Promotions
- Recruitment and hiring
- Promotional planning
- Retail Sales Techniques
- Employee Scheduling/Rostering
- Cost Control
- Loss Prevention
- Special Events
- Store Merchandising
Accomplishments
- 2 x Store Team Member of the Quarter
- Area Team Member of the Year 2013
- Store of the Quarter x 4
- Area Store of the Year 2017
- Record breaking EBIT 2017
- 93% Audit result 2018
- 91% Audit result 2023
- Mentored 3 Staff members who won Store Team Member of the Year.
References
References are available upon request
Timeline
Store Manager
GPC Asia Pacific
2017.03 - Current
Assistant Store Manager
GPC Asia Pacific
2014.10 - 2017.02
Retail Coordinator
GPC Asia Pacific
2010.07 - 2014.10
Certificate II - Business
Franklin Scholar
VCE -
Marist-Sion College
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