Sarah Kemp
Baynton,WA
Summary
Dynamic customer service professional with extensive experience at Menzies Aviation, excelling in complaint handling and communication. Proven ability to enhance customer satisfaction through effective multitasking and attention to detail. Skilled in cash handling and maintaining operational efficiency, consistently delivering exceptional service in fast-paced environments. Experienced with managing customer inquiries and complaints with professionalism and efficiency. Utilizes strong communication and problem-solving skills to ensure customer satisfaction. Knowledge of conflict resolution and active listening techniques to foster positive customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Operator
Menzies Aviation
02.2024 - Current
- Maintained knowledge of airline policies and procedures to provide accurate information to customers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
- Boarding/marshalling/rubbish removal for F100's,F319's,F320's,F737's qantas planes
- Open and closing of F319,F320 qantas plane doors
- Qantas FF lounge club
- Heliport check in for Santos to Varanus Island
- Payload/manifest passengers
- Crossed trained for Qantas customer service and Offshore customer service for Santos
Parts Interpreter
ATI PARTS
06.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
Delivery Driver
CTI Logistics
09.2021 - 01.2022
- Delivered packages efficiently within designated timeframes, ensuring customer satisfaction.
- Maintained vehicle cleanliness and performed routine inspections to ensure safety compliance.
- Utilized GPS and routing software to optimize delivery routes, reducing fuel consumption.
- Communicated effectively with dispatch and customers regarding delivery status and issues.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
Customer Service Cashier
BP Fuel Station
10.2020 - 09.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Maintained accurate cash drawer balances through meticulous record-keeping.
- Assisted in training new team members on operational procedures and customer service protocols.
- Monitored inventory levels and restocked merchandise as needed to ensure availability.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
Education
Certificate II - Spare Parts Interpreting
Tafe Frankston
Frankston, VIC05.2005
Year 11 - undefined
Western Port Secondary Collage
Hastings, VIC06.1997
Skills
- Call center experience
- Product knowledge
- Customer focus
- Customer service
- Cash handling
- Answering questions
- Communicating with clients
- Payment processing
- Teamwork
- Attention to detail
- Reliability
- Calm under pressure
- Shipping and receiving
- Excellent communication
- Customer service excellence
- Multitasking
Certification
Certificate II Spare Parts Interpreting
Timeline
Customer Service Operator
Menzies Aviation
02.2024 - Current
Parts Interpreter
ATI PARTS
06.2022 - 01.2023
Delivery Driver
CTI Logistics
09.2021 - 01.2022
Customer Service Cashier
BP Fuel Station
10.2020 - 09.2021
Year 11 - undefined
Western Port Secondary Collage
Certificate II - Spare Parts Interpreting
Tafe Frankston
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