Sarah Keyes

• Organised and detail-oriented with a strong work ethic.
• Self-motivated, with a strong sense of personal responsibility.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organisation and cleanliness.
• Organised store merchandise racks and displays to promote and maintain visually appealing environments.
• Actively engaged customers to provide general assistance and information on store merchandise in store, email or by phone.
• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Set positive example for team members by providing high-quality, efficient service.
• Worked closely with web developer to create visually pleasing & customer friendly content.
• Integrated photographs of merchandise into e-commerce software.
• Added, updated and removed product from e-commerce systems.
• Coordinated and drove e-commerce and social media platforms.
• Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas.
• Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
• Utilised SEO techniques to optimise website content, improve search engine rankings, and increase traffic.
• Improved web page content, keyword relevancy, and branding to achieve search engine optimisation goals.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Have good working understanding of Big Commerce platform, Facebook/Instagram set up & maintenance.
• Monitored social media and online sources for industry trends.

Contact Reference

Grace Desmarais 9979 6207 or 0431930043

• Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
• Forecasted demand and scheduled employees effectively to handle coverage needs.
• Managed display products effectively to achieve consistent sales with minimal waste.
• Handled business administration functions such as cash register counting and supply ordering.
• Oversaw food preparation and monitored safety protocols.
• Hired, trained and managed all new employees.
• Knowledge and expertise of coffees, teas, and merchandise.
• Maintained and operated espresso machines, blenders, commercial coffee brewers.
• Controlled line and crowd with quick, efficient service.
• Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.

• Managed and motivated volunteers to be productive and engaged in work.
• Organise strategies to get volunteers to fill work positions
• Food & drink purchasing, management & preparation
• Monitored and analysed canteen performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep canteen operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Planned and budgeted accurately to provide canteen with resources needed to operate smoothly.

• Processed customer transactions promptly, minimising wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Turned in excess cash to maintain drawer security.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Assisted with training of new tellers on policies and procedures.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.