Sarah Khatab
Melbourne,VIC
Summary
Highly experienced and resourceful Learning and Development Specialist with over a decade of experience in the aviation industry. Strategic and analytical approach to designing innovative training solutions. Background includes working in dynamic industries, such as aviation safety and operations, where comprehensive programs for safety management, human factors, and compliance training were developed. Proven expertise gained from working at Emirates Airline and Airservices Australia, demonstrating the ability to plan, develop, and implement learner-centric digital solutions that drive engagement and performance. Strong communication skills and collaborative mindset, excelling in building relationships with stakeholders, subject matter experts, and business partners to deliver high-impact learning outcomes. Eager to continue leveraging skills in a challenging role, contributing to organizational success through cutting-edge learning design. Professional with a strong background in designing and developing instructional materials for diverse audiences. Adept at utilizing a range of educational technologies and methodologies to create effective learning experiences. Strong collaboration skills, adaptability to changing project needs, and focus on achieving measurable results. Skilled in curriculum development, e-learning platforms, and multimedia content creation. Recognized for excellent communication, problem-solving abilities, and fostering a productive team environment.
Overview
11
11
years of professional experience
Work History
Instructional Designer
Airservices Australia
02.2024 - Current
- Design, develop, and implement comprehensive learning and training programs for critical areas such as ATC, ARFFS, and technical aviation disciplines.
- Create engaging, learner-focused instructional materials, including eLearning modules, simulations, job aids, and instructor-led training, using industry-leading tools such as Articulate, Captivate, and Easygenerator.
- Develop multimedia content, including videos and animations, using platforms like Vyond and Adobe Creative Suite, to enhance the digital learning experience.
- Collaborate with subject matter experts (SMEs), instructors, and cross-functional teams to gather information and ensure the accuracy and relevance of training content.
- Partner with business leaders, operational units, and HR teams to align learning solutions with organizational goals, compliance requirements, and industry standards.
Facilitate regular meetings with stakeholders to provide progress updates, gather feedback, and adjust instructional strategies as needed using an agile project management approach. - Conduct thorough training needs analyses (TNA) to identify gaps, determine learning objectives, and establish the scope of learning interventions.
- Evaluate the effectiveness of instructional programs through various assessment methodologies, including formative and summative evaluations, learner feedback, and performance metrics.
- Use data to continuously improve learning solutions, ensuring they meet both immediate training needs and long-term organizational development goals.
- Stay informed on emerging technologies and trends in the learning and development space, integrating these into Airservices’ digital learning platforms where appropriate.
Optimize the use of Learning Management Systems (LMS) to deliver, track, and assess learning programs. - Lead the development and enhancement of Airservices' digital learning capabilities, ensuring the delivery of engaging, accessible, and scalable learning experiences.
- Act as a subject matter expert in instructional design, promoting best practices and providing consultancy to internal teams on training development initiatives.
- Ensure all training programs meet regulatory, compliance, and accreditation standards, including those set by the Civil Aviation Safety Authority (CASA) and Registered Training Organization (RTO) frameworks.
- Continuously refine instructional design methodologies to maintain the highest levels of quality and effectiveness in learning delivery.
- Champion a culture of continuous learning within the organization by recommending improvements and innovations based on learner feedback and industry advancements.
Learning and Development Specialist
Swoop Aero
01.2023 - Current
- Conduct thorough assessments of organizational and individual training needs
- Collaborate with department heads and team leads to identify gaps in skills and knowledge
- Develop strategies to address identified learning needs
- Design, develop, and update training materials and programs
- Create engaging and interactive learning content, incorporating multimedia elements and real-world scenarios
- Ensure alignment with company goals, values, and regulatory requirements
- Utilize various instructional techniques to accommodate different learning styles
- Develop and implement comprehensive onboarding programs for new hires
- Collaborate with subject matter experts to create onboarding content that introduces company culture, policies, and procedures
- Oversee the Learning Management System (LMS) to track employee progress
- Curate and manage a library of e-learning modules and resources
- Ensure the LMS is user-friendly and accessible for all employees
- Provide ongoing support to employees by creating job aids, manuals, and other performance support tools
- Collaborate with managers to reinforce training concepts on the job
- Design assessment tools to measure the effectiveness of training programs
- Gather feedback from participants to continuously improve training content and delivery methods
- Ensure training programs adhere to industry regulations and standards
- Manage certification processes for employees, ensuring compliance with relevant certifications
- Collaborate with leaders to identify high-potential employees for targeted development programs
- Design career development paths and programs to foster continuous learning
- Generate regular reports on training metrics, including participation rates, completion rates, and assessment results
- Use data to identify trends and areas for improvement in the training function
- Keep abreast of industry best practices and innovations in learning and development
- Integrate new technologies and methodologies to enhance training effectiveness
- Work closely with cross-functional teams, HR, and department heads to ensure training programs align with overall business objectives
- Foster a collaborative learning culture within the organization.
Aviation Safety Specialist
Swoop Aero
01.2023 - Current
- Develop and Implement Safety Management System (SMS): Establish and maintain an effective SMS that complies with aviation regulations and best practices
- This involves setting safety objectives, conducting risk assessments, and implementing safety policies and procedures
- Perform regular safety audits and inspections of aircraft, ground operations, and facilities to identify potential hazards and ensure compliance with safety standards
- Lead investigations into aircraft incidents, accidents, and near-misses to determine root causes and contribute to the development of effective corrective actions
- Identify, assess, and mitigate operational risks to enhance safety levels across all aspects of Swoop Aero's operations, including flight, maintenance, and ground handling
- Analyse human performance and behavior in aviation operations, identifying factors that may impact safety and implementing strategies to improve human factors performance
- Develop and deliver safety training programs for pilots, ground crew, and other personnel to enhance safety awareness and promote a strong safety culture
- Maintain comprehensive safety records, including incident reports, safety statistics, and safety-related documentation, ensuring compliance with relevant regulatory requirements
- Interact with aviation regulatory bodies and authorities to ensure compliance with safety regulations and stay updated on industry best practices
- Collaborate with relevant teams to develop emergency response plans and ensure that personnel are well-prepared to handle potential emergencies
- Continuously monitor and evaluate safety performance metrics, identify areas for improvement, and implement strategies to enhance safety standards and performance
- Promote safety awareness and encourage a positive safety culture throughout the organization by organizing safety campaigns, events, and initiatives
- Engage in safety-related meetings and committees, providing insights and recommendations to enhance safety practices and procedures
- Facilitate the reporting of safety-related incidents, ensure proper documentation, and oversee the implementation of corrective actions
- Remain updated with the latest developments and trends in aviation safety, attending conferences, workshops, and training sessions to continuously enhance knowledge and skills.
Safety and Emergency Procedures (SEP) Instructor
Emirates Airline
05.2013 - 12.2020
- Designing, developing, and delivering training programs to internal customers and third parties; including cabin crew, and flight crew
- Managing quality assurance and ensuring that all General Civil Aviation Authority (GCAA) regulatory standards were incorporated into relevant training modules/programs to ensure accuracy and compliance of course content
- Delivering a range of training courses relevant to the area of trainer expertise to a multicultural audience, to meet all necessary regulations and Emirates standards
- Identifying delivery platform options to maximize a 'learner-centered' approach to minimize operational impact
- Compiling end of course confidential reports for trainees, remaining accountable for overall accuracy and quality of the report
- Liaising with Management and Human Resource staff to recommend and implement performance improvement interventions, including disciplinary action where appropriate
- Providing leadership and direction to trainees through evaluation, coaching, and continuous assessment.
Education
Master of Science - Aviation Management
University of New South Wales
Sydney, NSW01.2020
Scrum Master - Agile Project Management
Axis Agile
Melbourne, VIC01.2022
Certificate IV Training and Assessment - Training And Assessment
RMIT University
Melbourne, VIC01.2021
SAFe 5 Scrum Master Certification - Project Management
The Learning Initiative
Melbourne, VIC01.2021
Train the Trainer Certification -
Emirates Aviation College
United Arab Emirates 01.2012
Bachelor of Science - Information Management And Systems
Monash University
Melbourne01.2006
Skills
Learning Strategies
Instructional Strategies
Storyboarding
E-Learning Design
Training Program Design
Agile project management
Aviation Safety Training
Safety Regulations Expertise
References
- Kellie White, Safety Manager - Safety & Emergency Procedures (SEP) Training and Regulation, Emirates Airline, kpwhite1@gmail.com, +61 436 395 899
- Matthew Grayland, Airspace Integration Specialist, Swoop Aero, m_grayland@hotmail.com, +61 423570965
Timeline
Instructional Designer
Airservices Australia
02.2024 - Current
Learning and Development Specialist
Swoop Aero
01.2023 - Current
Aviation Safety Specialist
Swoop Aero
01.2023 - Current
Safety and Emergency Procedures (SEP) Instructor
Emirates Airline
05.2013 - 12.2020
Master of Science - Aviation Management
University of New South Wales
Scrum Master - Agile Project Management
Axis Agile
Certificate IV Training and Assessment - Training And Assessment
RMIT University
SAFe 5 Scrum Master Certification - Project Management
The Learning Initiative
Train the Trainer Certification -
Emirates Aviation College
Bachelor of Science - Information Management And Systems
Monash University
Similar Profiles
LEE BENNETTLEE BENNETT
Leading Fire Fighter at Airservices AustraliaLeading Fire Fighter at Airservices Australia
Alex LoweAlex Lowe
Air Traffic Controller at Airservices AustraliaAir Traffic Controller at Airservices Australia
Deborah GogginDeborah Goggin
Payroll Specialist at Airservices AustraliaPayroll Specialist at Airservices Australia
Susan RhodesSusan Rhodes
Line Leader at Airservices AustraliaLine Leader at Airservices Australia
Chase WallisChase Wallis
Customer Service/Sales Administrator at Emerson CoachingCustomer Service/Sales Administrator at Emerson Coaching