Sarah King
St Clair,NSW
Summary
Accomplished Team Leader with a proven commitment to cultivating authentic connections, instilling trust, and steering teams towards organizational success. Proficient in cross-departmental collaboration, I excel as a facilitator and possess exceptional training and mentoring capabilities. As a dedicated team player, I bring valuable experience and expertise to address diverse operational challenges, prioritizing a steadfast commitment to elevating Customer Experience.
Overview
13
13
years of professional experience
Work History
Store Support Team Leader
Bras N Things
02.2017 - 11.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with Team and Customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed business training platforms as well as, conducted training and mentored team members to promote productivity, accuracy, and commitment to enhanced customer experience.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Store Support Coordinator
Bras N Things
02.2014 - 02.2017
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Organised spaces, materials and catering support for internal and external stakeholder meetings.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Entered data, generated reports, and produced tracking documents.
Retail Assistant
Bras N Things
11.2010 - 02.2014
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Increased sales and customer satisfaction through personalized servicing.
Education
High School Diploma -
Cerdon College
Merrylands, NSW11.2010
Skills
- Sales Expertise
- People Management
- Call Center Operations
- Coaching & Mentoring
- Complaint Resolution
- Onboarding and Orientation
- Interpersonal Skills
- Customer Service
Additional Information
Bras N Things
Christina Margaris 0466 371 660
Bras N Things
Tabitha Wickson 0400 202 294
Personal Reference
Lisa Breidi 0405 736 281
Timeline
Store Support Team Leader
Bras N Things
02.2017 - 11.2023
Store Support Coordinator
Bras N Things
02.2014 - 02.2017
Retail Assistant
Bras N Things
11.2010 - 02.2014
High School Diploma -
Cerdon College
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