Sarah King
Eagleby,QLD
Summary
Compassionate Enrolled Nurse with experience offering comprehensive patient care in fast-paced ward environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Efficiently coordinate with healthcare professionals to advance patient care.
Overview
18
18
years of professional experience
Work History
Enrolled Nurse
Healthscope
02.2023 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed 5 patient load each shift.
- Managed care from admission to discharge.
- Pre-op and post-op assessments and cares
- Utilised critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Managed patients recovering from medical or surgical procedures.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Enrolled Nurse
Aster Home Care
09.2022 - 01.2023
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management.
- Educated family members and caregivers on patient care instructions.
Travel Agent
Flight Centre
02.2012 - 09.2022
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Managed up to 50 phone calls and incoming
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Phone Sales Consultant
Telechoice
01.2010 - 01.2012
- Exemplified excellent time management skills by balancing multiple tasks simultaneously without compromising quality or productivity levels.
- Established lasting client relationships through genuine rapport-building techniques and attentive service.
- Adapted quickly to changing inventory levels, staying informed on product availability to offer accurate information to customers.
- Achieved top-performer status within the team consistently by exhibiting dedication to achieving personal goals alongside organizational objectives regularly.
United Customer Management Solutions
Telstra Customer Service
01.2008 - 12.2008
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Balanced empathy with assertiveness when dealing with difficult customers or pursuing overdue payments from clients.
- Followed through with client requests to resolve problems.
- Offered valuable insights based on daily interactions with clients that led to improvements in internal processes or products offered.
Sales Assistant
Sanity Music Australia PTY LTD
01.2007 - 01.2008
- Handled customer inquiries, complaints, and returns professionally, ensuring positive experience for all clients.
- Processed transactions accurately while maintaining high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Diploma of Nursing - Nursing
TAFE Queensland
Southport, QLD06.2022
Certificate III Tourism - Tourism
Franklyn Scholar
Brisbane, QLD2013
High School Diploma -
Eltham College of Education
Eltham, VIC12.2008
Skills
- Strong oral and written communication
- Excellent interpersonal and patient education skills
- Excellent communication and customer service skills
- Feeding pumps understanding
- Leadership & management skills
- Time Management
- Medication and IV administration
- Wound Care
References
- Emily Bennett, NUM, Gold Coast Private Hospital emily.bennitt@healthscope.com.au
- Ryan Burnell, Enrolled Nurse, Aster Home Care, 0435604649, burnell@live.com.au
Timeline
Enrolled Nurse
Healthscope
02.2023 - Current
Enrolled Nurse
Aster Home Care
09.2022 - 01.2023
Travel Agent
Flight Centre
02.2012 - 09.2022
Phone Sales Consultant
Telechoice
01.2010 - 01.2012
United Customer Management Solutions
Telstra Customer Service
01.2008 - 12.2008
Sales Assistant
Sanity Music Australia PTY LTD
01.2007 - 01.2008
Diploma of Nursing - Nursing
TAFE Queensland
Certificate III Tourism - Tourism
Franklyn Scholar
High School Diploma -
Eltham College of Education
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