Sarah Knott
Yaroomba,QLD
Summary
Experienced server able to work in high paced environments while maintaining a positive and enthusiastic attitude. Able to learn new tasks quickly and work efficiently with other employees. Always working to deliver exceptional food and beverage service to guests, and provide a memorable dining experience.
Overview
3
3
years of professional experience
Work History
Waitress
Ricky's River Bar & Restaurant
11.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Waitress
Bang Bang Noosa
03.2023 - 11.2023
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns, enabling customers to make personal decisions based on taste and interest.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Waitress
Ollie's Italian Steakhouse
11.2022 - 03.2023
- Assisted guests with making food and beverage choices in an informative, effective, and timely manner
- Shared knowledge of menu items, specials and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset tables to keep dining room and work areas clean.
Waitress/Function Server
The Chambers
11.2022 - 03.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Routinely cleaned work areas, glassware, and silverware and completed side jobs throughout each shift
- Assisted set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Waitress
Lola Rosa
02.2022 - 08.2022
- Took and delivered food and drink orders in a friendly and prompt manner
- Maintained composure during stressful situations or when handling large crowds at peak hours, assisted associates when necessary
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Commercial Underwriting Assistant
Intact Insurance
04.2021 - 09.2021
- Carried out day-day-day duties accurately and efficiently while demonstrating respect, friendliness and willingness to help wherever needed
- Worked alongside underwriting managers to collect information, perform data entry, analyze risk factors, and more to determine the cost and benefits associated with insuring prospective clients
- Cancelled insurance policies under clients requests
Education
Bachelor of Science - Cognitive Science
McGill University
Montreal, QC05.2022
Skills
- Works well under pressure
- Exceptional interpersonal and communication skills
- Food safety understanding
- Time management skills
- Leadership skills
- RSA Certified
Volunteering
Montreal Telehealth (TIP-OA) Program for Older Adults
- I was matched with 5 seniors with mental health/cognitive issues at a time, and created a friendly and positive relationship with them primarily over the phone, ensuring any personal needs (groceries, mediation deliveries, seeking mental health resources) were taken care of and assisted upon.
McGill Students Mental Health Nightline
- Volunteers like myself aimed to provide the community with non-professional support in all kinds of situations, including information, guidance during a crisis, or an empathetic space to share one's experiences and emotions
Platform Assistant for Tutoring Company
- I was assigned to courses I had completed successfully throughout my university degree, and assisted in creating exam prep platforms by giving guidance as to what should be included for a specific course, as well as provided my own individual notes from each weeks lectures to assist in the formation of the platform
Accomplishments
- National level competitive swimmer for 10+ years
- 4x Olympic Trials 'A' Finalist
- Received a scholarship for swimming at McGill University
- 3 McGill records and 2 Canadian National Relay Records
Timeline
Waitress
Ricky's River Bar & Restaurant
11.2023 - Current
Waitress
Bang Bang Noosa
03.2023 - 11.2023
Waitress
Ollie's Italian Steakhouse
11.2022 - 03.2023
Waitress/Function Server
The Chambers
11.2022 - 03.2023
Waitress
Lola Rosa
02.2022 - 08.2022
Commercial Underwriting Assistant
Intact Insurance
04.2021 - 09.2021
Bachelor of Science - Cognitive Science
McGill University
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