Sarah Knott
Broken Hill
Summary
Dynamic team player with a proven track record at previous employments, adept in customer service and safe food handling. Excelled in multitasking and fostering teamwork, significantly enhancing customer satisfaction. Skilled in cash handling and maintaining cleanliness, contributing to efficient and positive work environments. Demonstrated ability to train and lead new staff, optimizing kitchen operations.
Overview
9
9
years of professional experience
Work History
Crew Member
Hungry Jack's
06.2011 - 07.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Crew Member
McDonald's
03.2008 - 05.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated cash register to ring up final bill and process various forms of payment.
Kitchen Hand
Pizza Runners
09.2004 - 11.2006
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported other kitchen staff in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Assisted in training new kitchen hands, leading to more competent and efficient kitchen staff.
Education
Year 11 -
Broken Hill High School
Broken Hill, NSWCert III - Hospitality
Tafe NSW
Broken Hill, NSWSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Cash handling
- Cleaning
- Safe food handling
References
Jason Murrell: 0434128885
Naomi Birch: 0447603464
Timeline
Crew Member
Hungry Jack's
06.2011 - 07.2013
Crew Member
McDonald's
03.2008 - 05.2011
Kitchen Hand
Pizza Runners
09.2004 - 11.2006
Year 11 -
Broken Hill High School
Cert III - Hospitality
Tafe NSW
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