Dedicated and self-directed Office Manager / Administrator with diverse experience in organisations of all sizes, across multiple industries. Offering 22 years of experience, excellent communication and team collaboration skills with the promise of delivering a high quality of work.
Overview
22
22
years of professional experience
Work History
Service Department Administrator
Jacksons Jersey
Jersey Channel Islands, UK
01.2022 - 08.2023
Liaise and facilitate customer bookings for scheduled servicing, repairs and warranty for 13 prestigious brands including Porsche, Bentley, Mercedes, BMW, Jaguar and Land Rover.
Maintain accurate records in the workshop management system to ensure a high level of detailed information. For example vehicle faults, customer concerns and supplier updates.
Preparation and co-ordination of daily job cards for the service department advisors and mechanics.
Check incoming vehicles for active campaign and recall checks prior to vehicles arriving onsite.
Liaise and co-ordinate with Customers to plan collection and delivery of vehicles ensuring a high level of communication.
Prepare and plan loan car allocation to ensure high level of customer satisfaction.
Liaise with parts department to ensure parts are in stock for incoming vehicles and update / reschedule maintenance if required.
Prepare Customer Sales Invoices daily on completion of maintenance and ensure daily targets are on track.
Prepare daily offsite report creating reports.
Generated WIP reports to suggest corrective actions and process improvements.
Reason for Leaving: to return to Australia.
Business Development Manager
Honda Australia
Brisbane , QLD
01.2021 - 11.2021
Manage a portfolio of 6 Honda Dealerships (3 provincial and 3 rural) throughout QLD to deliver on objectives in the following areas:
Establish and maintain effective Business Relationships with Dealer Principals, Sales Managers and Service Managers.
Implement dealer performance action plans in order to deliver Honda objectives in sales, customer satisfaction and retention.
Ensure Dealer staff met Customer retention objectives including development of service and repurchase strategies to ensure Customer experience was exceptional.
Ensure Honda Representative standards were met.
Identify breeches and address them with Regional Manager and Dealer Principal if required.
Identify areas of opportunity, design and implement process improvement strategies.
Manage customer issues/concerns.
Speak with Customers on behalf of Honda Australia to ensure positive conclusions were achieved in difficult situations.
Support and deliver training on new business software.
QLD Regional Administrator
Honda Australia
Brisbane, QLD
09.2017 - 01.2021
Support the QLD Regional Manager, Sales and After Sales Teams ensuring exceptional time management and high levels of communication at all times.
Provide accurate wholesale forecasting reports in excel for Management to report to Head Office each week.
Co-ordinate with Prixcar Logistics to ensure smooth arrival of all vehicles into Queensland ports.
Ensure vehicle damages are fixed in a timely manner and Dealers are informed of any delays to Customer vehicles.
Provide updates to Dealers across QLD with regards to current and incoming stock.
Track and prioritise vehicles to ensure Dealer commitments are met with Customers each month.
Posted bulletins to the Dealer network.
Facilitate QLD Regional Summit event each year for around 100 attendees at offsite location.
Organise and co-ordinate monthly Sales Managers Meetings offsite and online using Zoom.
Work alongside Fleet Co-ordinator to manage the arrival of Company and Lease vehicles. Co-ordinate vehicle registration with Prixcar Services, co-ordinate delivery of vehicles, changeovers, groundings and transport to auction facilities in Brisbane and far north QLD.
Co-ordinate sign off and payment of marketing invoices through Head Office for 27 QLD Dealerships.
Enter and manage payment of supplier invoices for Regional Office using SAP.
Track and report QLD office absences to Head Office monthly.
General office duties including resolving office maintenance issues with Landlord.
Administrator
HSBC Consulting
Brisbane
09.2010 - 07.2013
Accounts Receivable and Accounts Payable
Call outstanding debtors to chase late payments
Answered telephone and email queries
MYOB data entry and reconciliation for 6 clients
Office Administration – Post, Filing, Setting up filing systems
Left to have second child
Office Manager
P3 Recruitment
04.2008 - 04.2009
PA to Director – Diary and email management
Support Recruitment Team – Formatting Resumes, scheduling interviews and setting up psychometric testing
Reference check potential candidates on behalf of Clients
First point of contact via Email and telephone for all Candidates and Clients
Office duties including banking, data input, ordering, post and filing
Left to have first child
Project Co-ordinator/ PA/ Office Manager
Hughes Recruitment Sydney
04.2006 - 04.2008
Diary and email management for Director and Consultants
Organised both domestic and international travel
Organised appointments and assessments
Maintained candidate database
Maintained personal files for all Hughes Recruitment Staff
Planned and implemented marketing projects
Reviewed and modified business systems
Advertising and media (Seek / 9to5 / My Career / Jobs Jobs Jobs / Sydney Morning Herald)
Conducted reference checks for consultants
Provided systems support to immediate services lines, assisting I.T with general maintenance and support
Entered all expenses, wages and monthly accounts information on to MYOB in preparation for Super and Taxation payments
Liaised with other outside agencies as required.
HR Administrator / Secretary
States Of Jersey
09.2003 - 08.2005
Secretary to the Manager of Rehabilitation and Services for Older People and HR Administrator to Team of 6
Posting of internal and overseas job adverts
Application preparation for shortlisting
Arranged travel and accommodation for off Island applications
Handled on-boarding process for newly hired employees, which included distribution of all paperwork
Updated HR database with new employee information, changes in benefits, and other details
Prepared new hire letters, employee contracts, and corporate policies.
Trainee Secretary
States Of Jersey
Jersey, UK
09.2001 - 08.2003
Education
Intermediate Excel
Dynamic Web Training -
01.2016
Certificate III: Certificate III in Business -
09.2014
Certificate in Personnel Practice -
Chartered Institute of Personnel And Development | Highlands College Jersey Channel Islands
06.2004
Recruitment & Selection For The Administrator -
Highlands College
06.2004
Health And Social Care GNVQ
Highlands College
Jersey, UK
07-2001
GCSE's -
Beaulieu Convent
06-2000
Skills
Advanced Microsoft Office
Workshop Manager/ Kerridge
Zoom / Microsoft Teams / OutlookMicrosoft Office
MYOB / Xero
References
Justin Griffith - Service Manager - Jacksons Jersey
Email: justinmarkgriffith@hotmail.com
Mobile: +44 77977 41397
Paul Swenson - QLD Regional Manager - Honda Australia
Email: Paul.swenson1@gmail.com
Mobile: 0417 278 128
Timeline
Service Department Administrator
Jacksons Jersey
01.2022 - 08.2023
Business Development Manager
Honda Australia
01.2021 - 11.2021
QLD Regional Administrator
Honda Australia
09.2017 - 01.2021
Administrator
HSBC Consulting
09.2010 - 07.2013
Office Manager
P3 Recruitment
04.2008 - 04.2009
Project Co-ordinator/ PA/ Office Manager
Hughes Recruitment Sydney
04.2006 - 04.2008
HR Administrator / Secretary
States Of Jersey
09.2003 - 08.2005
Trainee Secretary
States Of Jersey
09.2001 - 08.2003
Intermediate Excel
Dynamic Web Training -
Certificate III: Certificate III in Business -
Certificate in Personnel Practice -
Chartered Institute of Personnel And Development | Highlands College Jersey Channel Islands