Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SARAH KRAUSE

Murrumba Downs,QLD

Summary

Dedicated and self-directed Office Manager / Administrator with diverse experience in organisations of all sizes, across multiple industries. Offering 22 years of experience, excellent communication and team collaboration skills with the promise of delivering a high quality of work.

Overview

22
22
years of professional experience

Work History

Service Department Administrator

Jacksons Jersey
Jersey Channel Islands, UK
01.2022 - 08.2023
  • Liaise and facilitate customer bookings for scheduled servicing, repairs and warranty for 13 prestigious brands including Porsche, Bentley, Mercedes, BMW, Jaguar and Land Rover.
  • Maintain accurate records in the workshop management system to ensure a high level of detailed information. For example vehicle faults, customer concerns and supplier updates.
  • Preparation and co-ordination of daily job cards for the service department advisors and mechanics.
  • Check incoming vehicles for active campaign and recall checks prior to vehicles arriving onsite.
  • Liaise and co-ordinate with Customers to plan collection and delivery of vehicles ensuring a high level of communication.
  • Prepare and plan loan car allocation to ensure high level of customer satisfaction.
  • Liaise with parts department to ensure parts are in stock for incoming vehicles and update / reschedule maintenance if required.
  • Prepare Customer Sales Invoices daily on completion of maintenance and ensure daily targets are on track.
  • Prepare daily offsite report creating reports.
  • Generated WIP reports to suggest corrective actions and process improvements.
  • Reason for Leaving: to return to Australia.

Business Development Manager

Honda Australia
Brisbane , QLD
01.2021 - 11.2021
  • Manage a portfolio of 6 Honda Dealerships (3 provincial and 3 rural) throughout QLD to deliver on objectives in the following areas:
  • Establish and maintain effective Business Relationships with Dealer Principals, Sales Managers and Service Managers.
  • Implement dealer performance action plans in order to deliver Honda objectives in sales, customer satisfaction and retention.
  • Ensure Dealer staff met Customer retention objectives including development of service and repurchase strategies to ensure Customer experience was exceptional.
  • Ensure Honda Representative standards were met.
  • Identify breeches and address them with Regional Manager and Dealer Principal if required.
  • Identify areas of opportunity, design and implement process improvement strategies.
  • Manage customer issues/concerns.
  • Speak with Customers on behalf of Honda Australia to ensure positive conclusions were achieved in difficult situations.
  • Support and deliver training on new business software.

QLD Regional Administrator

Honda Australia
Brisbane, QLD
09.2017 - 01.2021
  • Support the QLD Regional Manager, Sales and After Sales Teams ensuring exceptional time management and high levels of communication at all times.
  • Provide accurate wholesale forecasting reports in excel for Management to report to Head Office each week.
  • Co-ordinate with Prixcar Logistics to ensure smooth arrival of all vehicles into Queensland ports.
  • Ensure vehicle damages are fixed in a timely manner and Dealers are informed of any delays to Customer vehicles.
  • Provide updates to Dealers across QLD with regards to current and incoming stock.
  • Track and prioritise vehicles to ensure Dealer commitments are met with Customers each month.
  • Posted bulletins to the Dealer network.
  • Facilitate QLD Regional Summit event each year for around 100 attendees at offsite location.
  • Organise and co-ordinate monthly Sales Managers Meetings offsite and online using Zoom.
  • Work alongside Fleet Co-ordinator to manage the arrival of Company and Lease vehicles. Co-ordinate vehicle registration with Prixcar Services, co-ordinate delivery of vehicles, changeovers, groundings and transport to auction facilities in Brisbane and far north QLD.
  • Co-ordinate sign off and payment of marketing invoices through Head Office for 27 QLD Dealerships.
  • Enter and manage payment of supplier invoices for Regional Office using SAP.
  • Track and report QLD office absences to Head Office monthly.
  • General office duties including resolving office maintenance issues with Landlord.

Administrator

HSBC Consulting
Brisbane
09.2010 - 07.2013
  • Accounts Receivable and Accounts Payable
  • Call outstanding debtors to chase late payments
  • Answered telephone and email queries
  • MYOB data entry and reconciliation for 6 clients
  • Office Administration – Post, Filing, Setting up filing systems
  • Left to have second child

Office Manager

P3 Recruitment
04.2008 - 04.2009
  • PA to Director – Diary and email management
  • Support Recruitment Team – Formatting Resumes, scheduling interviews and setting up psychometric testing
  • Reference check potential candidates on behalf of Clients
  • First point of contact via Email and telephone for all Candidates and Clients
  • Office duties including banking, data input, ordering, post and filing
  • Left to have first child

Project Co-ordinator/ PA/ Office Manager

Hughes Recruitment Sydney
04.2006 - 04.2008
  • Diary and email management for Director and Consultants
  • Organised both domestic and international travel
  • Organised appointments and assessments
  • Maintained candidate database
  • Maintained personal files for all Hughes Recruitment Staff
  • Planned and implemented marketing projects
  • Reviewed and modified business systems
  • Advertising and media (Seek / 9to5 / My Career / Jobs Jobs Jobs / Sydney Morning Herald)
  • Conducted reference checks for consultants
  • Provided systems support to immediate services lines, assisting I.T with general maintenance and support
  • Entered all expenses, wages and monthly accounts information on to MYOB in preparation for Super and Taxation payments
  • Liaised with other outside agencies as required.

HR Administrator / Secretary

States Of Jersey
09.2003 - 08.2005
  • Secretary to the Manager of Rehabilitation and Services for Older People and HR Administrator to Team of 6
  • Posting of internal and overseas job adverts
  • Application preparation for shortlisting
  • Arranged travel and accommodation for off Island applications
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork
  • Updated HR database with new employee information, changes in benefits, and other details
  • Prepared new hire letters, employee contracts, and corporate policies.

Trainee Secretary

States Of Jersey
Jersey, UK
09.2001 - 08.2003

Education

Intermediate Excel Dynamic Web Training -

01.2016

Certificate III: Certificate III in Business -

09.2014

Certificate in Personnel Practice -

Chartered Institute of Personnel And Development | Highlands College Jersey Channel Islands
06.2004

Recruitment & Selection For The Administrator -

Highlands College
06.2004

Health And Social Care GNVQ

Highlands College
Jersey, UK
07-2001

GCSE's -

Beaulieu Convent
06-2000

Skills

  • Advanced Microsoft Office
  • Workshop Manager/ Kerridge
  • Zoom / Microsoft Teams / OutlookMicrosoft Office
  • MYOB / Xero

References

Justin Griffith - Service Manager - Jacksons Jersey

Email: justinmarkgriffith@hotmail.com

Mobile: +44 77977 41397

Paul Swenson - QLD Regional Manager - Honda Australia

Email: Paul.swenson1@gmail.com

Mobile: 0417 278 128

Timeline

Service Department Administrator

Jacksons Jersey
01.2022 - 08.2023

Business Development Manager

Honda Australia
01.2021 - 11.2021

QLD Regional Administrator

Honda Australia
09.2017 - 01.2021

Administrator

HSBC Consulting
09.2010 - 07.2013

Office Manager

P3 Recruitment
04.2008 - 04.2009

Project Co-ordinator/ PA/ Office Manager

Hughes Recruitment Sydney
04.2006 - 04.2008

HR Administrator / Secretary

States Of Jersey
09.2003 - 08.2005

Trainee Secretary

States Of Jersey
09.2001 - 08.2003

Intermediate Excel Dynamic Web Training -

Certificate III: Certificate III in Business -

Certificate in Personnel Practice -

Chartered Institute of Personnel And Development | Highlands College Jersey Channel Islands

Recruitment & Selection For The Administrator -

Highlands College

Health And Social Care GNVQ

Highlands College

GCSE's -

Beaulieu Convent
SARAH KRAUSE