SARAH KRAUSE
Murrumba Downs,QLD
Summary
Dedicated and self-directed Office Manager / Administrator with diverse experience in organisations of all sizes, across multiple industries. Offering 22 years of experience, excellent communication and team collaboration skills with the promise of delivering a high quality of work.
Overview
22
22
years of professional experience
Work History
Service Department Administrator
Jacksons Jersey
Jersey Channel Islands, UK
01.2022 - 08.2023
- Liaise and facilitate customer bookings for scheduled servicing, repairs and warranty for 13 prestigious brands including Porsche, Bentley, Mercedes, BMW, Jaguar and Land Rover.
- Maintain accurate records in the workshop management system to ensure a high level of detailed information. For example vehicle faults, customer concerns and supplier updates.
- Preparation and co-ordination of daily job cards for the service department advisors and mechanics.
- Check incoming vehicles for active campaign and recall checks prior to vehicles arriving onsite.
- Liaise and co-ordinate with Customers to plan collection and delivery of vehicles ensuring a high level of communication.
- Prepare and plan loan car allocation to ensure high level of customer satisfaction.
- Liaise with parts department to ensure parts are in stock for incoming vehicles and update / reschedule maintenance if required.
- Prepare Customer Sales Invoices daily on completion of maintenance and ensure daily targets are on track.
- Prepare daily offsite report creating reports.
- Generated WIP reports to suggest corrective actions and process improvements.
- Reason for Leaving: to return to Australia.
Business Development Manager
Honda Australia
Brisbane , QLD
01.2021 - 11.2021
- Manage a portfolio of 6 Honda Dealerships (3 provincial and 3 rural) throughout QLD to deliver on objectives in the following areas:
- Establish and maintain effective Business Relationships with Dealer Principals, Sales Managers and Service Managers.
- Implement dealer performance action plans in order to deliver Honda objectives in sales, customer satisfaction and retention.
- Ensure Dealer staff met Customer retention objectives including development of service and repurchase strategies to ensure Customer experience was exceptional.
- Ensure Honda Representative standards were met.
- Identify breeches and address them with Regional Manager and Dealer Principal if required.
- Identify areas of opportunity, design and implement process improvement strategies.
- Manage customer issues/concerns.
- Speak with Customers on behalf of Honda Australia to ensure positive conclusions were achieved in difficult situations.
- Support and deliver training on new business software.
QLD Regional Administrator
Honda Australia
Brisbane, QLD
09.2017 - 01.2021
- Support the QLD Regional Manager, Sales and After Sales Teams ensuring exceptional time management and high levels of communication at all times.
- Provide accurate wholesale forecasting reports in excel for Management to report to Head Office each week.
- Co-ordinate with Prixcar Logistics to ensure smooth arrival of all vehicles into Queensland ports.
- Ensure vehicle damages are fixed in a timely manner and Dealers are informed of any delays to Customer vehicles.
- Provide updates to Dealers across QLD with regards to current and incoming stock.
- Track and prioritise vehicles to ensure Dealer commitments are met with Customers each month.
- Posted bulletins to the Dealer network.
- Facilitate QLD Regional Summit event each year for around 100 attendees at offsite location.
- Organise and co-ordinate monthly Sales Managers Meetings offsite and online using Zoom.
- Work alongside Fleet Co-ordinator to manage the arrival of Company and Lease vehicles. Co-ordinate vehicle registration with Prixcar Services, co-ordinate delivery of vehicles, changeovers, groundings and transport to auction facilities in Brisbane and far north QLD.
- Co-ordinate sign off and payment of marketing invoices through Head Office for 27 QLD Dealerships.
- Enter and manage payment of supplier invoices for Regional Office using SAP.
- Track and report QLD office absences to Head Office monthly.
- General office duties including resolving office maintenance issues with Landlord.
Administrator
HSBC Consulting
Brisbane
09.2010 - 07.2013
- Accounts Receivable and Accounts Payable
- Call outstanding debtors to chase late payments
- Answered telephone and email queries
- MYOB data entry and reconciliation for 6 clients
- Office Administration – Post, Filing, Setting up filing systems
- Left to have second child
Office Manager
P3 Recruitment
04.2008 - 04.2009
- PA to Director – Diary and email management
- Support Recruitment Team – Formatting Resumes, scheduling interviews and setting up psychometric testing
- Reference check potential candidates on behalf of Clients
- First point of contact via Email and telephone for all Candidates and Clients
- Office duties including banking, data input, ordering, post and filing
- Left to have first child
Project Co-ordinator/ PA/ Office Manager
Hughes Recruitment Sydney
04.2006 - 04.2008
- Diary and email management for Director and Consultants
- Organised both domestic and international travel
- Organised appointments and assessments
- Maintained candidate database
- Maintained personal files for all Hughes Recruitment Staff
- Planned and implemented marketing projects
- Reviewed and modified business systems
- Advertising and media (Seek / 9to5 / My Career / Jobs Jobs Jobs / Sydney Morning Herald)
- Conducted reference checks for consultants
- Provided systems support to immediate services lines, assisting I.T with general maintenance and support
- Entered all expenses, wages and monthly accounts information on to MYOB in preparation for Super and Taxation payments
- Liaised with other outside agencies as required.
HR Administrator / Secretary
States Of Jersey
09.2003 - 08.2005
- Secretary to the Manager of Rehabilitation and Services for Older People and HR Administrator to Team of 6
- Posting of internal and overseas job adverts
- Application preparation for shortlisting
- Arranged travel and accommodation for off Island applications
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork
- Updated HR database with new employee information, changes in benefits, and other details
- Prepared new hire letters, employee contracts, and corporate policies.
Trainee Secretary
States Of Jersey
Jersey, UK
09.2001 - 08.2003
Education
Intermediate Excel Dynamic Web Training -
01.2016
Certificate III: Certificate III in Business -
09.2014
Certificate in Personnel Practice -
Chartered Institute of Personnel And Development | Highlands College Jersey Channel Islands
06.2004
Recruitment & Selection For The Administrator -
Highlands College
06.2004
Health And Social Care GNVQ
Highlands College
Jersey, UK07-2001
GCSE's -
Beaulieu Convent
06-2000
Skills
- Advanced Microsoft Office
- Workshop Manager/ Kerridge
- Zoom / Microsoft Teams / OutlookMicrosoft Office
- MYOB / Xero
References
Justin Griffith - Service Manager - Jacksons Jersey
Email: justinmarkgriffith@hotmail.com
Mobile: +44 77977 41397
Paul Swenson - QLD Regional Manager - Honda Australia
Email: Paul.swenson1@gmail.com
Mobile: 0417 278 128
Timeline
Service Department Administrator
Jacksons Jersey
01.2022 - 08.2023
Business Development Manager
Honda Australia
01.2021 - 11.2021
QLD Regional Administrator
Honda Australia
09.2017 - 01.2021
Administrator
HSBC Consulting
09.2010 - 07.2013
Office Manager
P3 Recruitment
04.2008 - 04.2009
Project Co-ordinator/ PA/ Office Manager
Hughes Recruitment Sydney
04.2006 - 04.2008
HR Administrator / Secretary
States Of Jersey
09.2003 - 08.2005
Trainee Secretary
States Of Jersey
09.2001 - 08.2003
Intermediate Excel Dynamic Web Training -
Certificate III: Certificate III in Business -
Certificate in Personnel Practice -
Chartered Institute of Personnel And Development | Highlands College Jersey Channel Islands
Recruitment & Selection For The Administrator -
Highlands College
Health And Social Care GNVQ
Highlands College
GCSE's -
Beaulieu Convent