Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Sarah Lalor

Sydney

Summary

A highly ambitious and charismatic individual with a strong history of overachieving. Keen interest in all things technology-related. Curious and constantly driving for continuous development & profesional growth.

Overview

7
7
years of professional experience

Work History

Account Manager

Kaseya
02.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Achieving success through the diligent tracking and optimization of metrics and KPIs.
  • Meeting and surpassing quarterly targets.

Account Manager

Charles Taylor InsureTech
05.2022 - 08.2023
  • Consistent attainment & regular overachievement of targets through proactive planning and a stellar work ethic
  • Utilising customer data & reporting to identify upsell & cross-sell opportunites
  • Collaborating cross-functionally with Sales Operations, Legal & Finance teams to manage strategic renewals
  • Managing a combination of domestic and international travel to meet clients and run bespoke demos
  • Conducting retospective Quarterly Business Reviews (QBRs) with customers to talk-through account health & opportunities for growth
  • Gathering a comprehensive understanding of business challenges faced by my customer and their overall goals
  • Promoted from a Customer Success Associate to a Sales Account Manager within 6 months of starting role.

Video Associate

Core
09.2021 - 05.2022
  • Booked, planned & monitored the running of various TV campaigns
  • Strategically worked and negotiated the best positioning and air-time slots to suit clients needs and set campaigns up for success
  • Communicated & built strong and trusting relationships with key clientele and media teams
  • Ran and presented retrospective deep dives with customers into their past campaigns and their impact.

Brand Manger Triumph

Brown Thomas Dublin
07.2017 - 07.2018
  • Attended weekly meetings with the Brand Rep + Buying teams to provide feedback on products sales & trends
  • Developed rapport with customers and worked effectively under pressure
  • Maintained awareness of competitors products & merchandise to become a trusted advisor
  • Updated display areas to ensure most popular stock was prominently displayed to positive effect sales performance.

Education

Marketing Practices (BA) 1.1 -

National College Of Ireland
05.2021

Skills

  • Account Management
  • Consultative-Selling
  • Accurate Forecasting
  • Networking & Social Selling
  • Time-Management
  • Live Presentations & Demos
  • Multi-threading
  • Quota Attacinement

Volunteer Experience

  • Time To Read, Core, 11/2021, 08/2023, Dublin, Helping disadvantage school children to read. Promoting the enjoyment of reading and building confidence within the classroom. Providing a valuable contribution to the local community.
  • Handmaid Volunteer, Lourdes Dublin Diocese Pilgrimage, 09/2015, 09/2019, France, 5 years of service - volunteering on wards, helping and caring for the sick pilgrimages. Primary role - working as a team with doctors, nurses and other volunteers to ensure the pilgrimages have a brilliant and safe stay. Achieved Silver Volunteer medal for five year volunteering service.

Timeline

Account Manager

Kaseya
02.2024 - Current

Account Manager

Charles Taylor InsureTech
05.2022 - 08.2023

Video Associate

Core
09.2021 - 05.2022

Brand Manger Triumph

Brown Thomas Dublin
07.2017 - 07.2018

Marketing Practices (BA) 1.1 -

National College Of Ireland

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Sarah Lalor