Sarah Lalor

As part of my role in the Organisational Management Business Support team, where I provide comprehensive support services across procedural, administrative, and operational areas. My role includes managing temporary staff moves for Services Australia, handling Broadband requests, updating position relationships, performing HR refreshes and addressing access issues, taking minutes, chairing meetings, providing updates in team meetings, and liaising with stakeholder management.

One of the aspects I value most about this team is the opportunity to engage with stakeholders and customers. I take pride in offering the most current and accurate information and guiding them through processes and guidelines. My proactive attitude and friendly manner ensure that I always strive to assist wherever possible. I also guide stakeholders and customers to our SharePoint page, helping them locate their needs. Through these interactions, I have built strong relationships, making them comfortable reaching out to me with questions or expressing their appreciation for my efforts.

My responsibilities in this role were to:

• Support the National Manager by managing email and diary entries including the co-ordination of meetings.
• Monitor tight deadlines for completion for the National Manager. This includes managing media clearances and critical feedback for high level responses including Ministerials.
• Use of the PDMS and Protected Enclave system.
• Draft response on behalf of the National Manager which includes collating feedback and presenting this as a summarised response.
• Arrange travel for the National Manager and for the Region Managers. This includes understanding and adhering to Remote Travel protocols.
• Arrange and provide secretariate support for the National Manager for Executive level meetings.
• Monitor and track timeframes for action items for the broader executive team.
• Build relationships and work cohesively with the national Executive Assistants network. This includes liaising with other National Managers and senior leaders.
• Co-ordinate and provide support for large meetings (whole of Zone Leadership Team meeting) which requires Agenda preparation, guest co-ordination and meeting room booking and set ups.