Summary
Overview
Work History
Skills
Timeline
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Sarah Lang

Palm Beach,QLD

Summary

Dynamic leader with a proven track record at Broadbeach Beauty Studio, enhancing business growth through strategic marketing and exceptional customer service. Skilled in financial management and staff training, I excel in fostering professional relationships and driving results. Achieved significant revenue increase by implementing innovative solutions and maintaining high standards of professionalism.

Overview

25
25
years of professional experience

Work History

Salon Owner

Broadbeach Beauty Studio
11.2019 - Current
  • Developed a loyal client base by consistently delivering high-quality services and fostering positive relationships with customers.
  • Boosted salon revenue through effective marketing strategies, including social media promotion and targeted advertising campaigns.
  • Trained new team members on salon procedures, product knowledge, and customer service best practices to ensure consistent quality across all services.
  • Streamlined appointment booking process with the implementation of an online scheduling system, resulting in improved customer convenience.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed daily operations, ensuring smooth workflows and efficient staff scheduling for enhanced customer experiences.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Provided expert beauty services for clients.

Receptionist

Veterinary Specialty Services
12.2018 - 11.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Sales Assistant

GO and Play
05.2015 - 12.2018
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Educator

Ymca
02.2015 - 12.2017
  • Built relationships and communicated with parents to provide best learning environment for children.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Established strong relationships with parents through regular communication, fostering a supportive network.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.

Owner /Office Administrator

Infront Surfcraft
08.2008 - 09.2011
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Flight Attendant

QantasLink
09.1999 - 11.2001
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Skills

  • Staff Training and Development
  • Business growth and retention
  • Business Management
  • Social Media Promotion
  • Financial Management
  • Business Development
  • Customer Service
  • Time management abilities
  • Appointment Scheduling
  • Staff Management
  • Effective Multitasking
  • Effective Communication
  • Decision-Making
  • Relationship Building
  • Self Motivation
  • Professionalism

Timeline

Salon Owner

Broadbeach Beauty Studio
11.2019 - Current

Receptionist

Veterinary Specialty Services
12.2018 - 11.2019

Sales Assistant

GO and Play
05.2015 - 12.2018

Educator

Ymca
02.2015 - 12.2017

Owner /Office Administrator

Infront Surfcraft
08.2008 - 09.2011

Flight Attendant

QantasLink
09.1999 - 11.2001

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Sarah Lang