Summary
Overview
Work History
Skills
Timeline
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Sarah La Porta

Sydney,NSW

Summary

My name is Sarah La Porta, I'm currently 22 years old I have 6 years of exceptional customer service skills and knowledge. I love engaging with customers and putting their wants and needs first. I'm reliable When it comes to working. I'm professional and organised. I love working in a team to build stores sales targets even when I have to do it independently . I have a super organised work ethic and strengths. I'm a very sales driven individual ready to learn new things and develop more in a retail environment. I'm to bring solid understanding of customer service and sales techniques.

Overview

7
7
years of professional experience

Work History

Casual Sales Assistant

Ally Fashion
08.2023 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • visual merchandising
  • unpacking stock boxes
  • hanging and tagging clothes
  • serving on the registers

Customer Service Cashier

Top Juice
08.2023 - 12.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.f
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • preparing food, and making juices

Part Time Sales Assistant

Best&Less
03.2022 - 07.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Conducted weekly inventory audits to ensure accuracy in stock levels.
  • Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • cash handling
  • PA SYSTEMS

Casual Sales Associate

Tkmaxx Australia
10.2020 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.

Casual Customer Service

McDonald's
08.2017 - 12.2018
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Served customers on front counter registers and taking orders in drive through while preparing orders. lots of multitasking
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Collaborated with team members to improve overall response times and service quality.
  • Boosted customer retention, engaging in proactive outreach to address concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained staff on operating procedures and company services.
  • Handled money professionally

Skills

  • Cash handling
  • Goal oriented
  • Relationship building
  • Stock management
  • Sales expertise
  • Cash register operation
  • Complex Problem-solving
  • Processing payments
  • Point of sale operation
  • Opening and closing procedures
  • Customer needs assessment
  • Visual merchandising
  • Product merchandising
  • Display building
  • Fitting room maintenance
  • Task prioritization
  • Team collaboration
  • Customer relationship management
  • Social media engagement
  • Inventory tracking
  • Order fulfillment
  • Upselling strategies
  • Brand representation
  • Team support and assistance
  • Inside and outside sales
  • Returns and exchanges
  • Sales target achievement
  • Customer service
  • Friendly and helpful
  • Strong communication and interpersonal skills
  • Reliable and responsible
  • Team cooperation
  • Adaptable and flexible
  • Honest and dependable
  • Customer assistance
  • Attention to detail
  • Creative thinking
  • Positive customer engagement
  • Excellent written and verbal communication
  • Decision-making
  • Organization
  • Building customer loyalty
  • Product knowledge
  • Goal driven
  • Flexible hours
  • Safety and cleanliness standards
  • Store organization
  • Multitasking
  • Inventory and stocking
  • Team leadership
  • Meeting sales goals
  • POS software

Timeline

Casual Sales Assistant

Ally Fashion
08.2023 - Current

Customer Service Cashier

Top Juice
08.2023 - 12.2023

Part Time Sales Assistant

Best&Less
03.2022 - 07.2023

Casual Sales Associate

Tkmaxx Australia
10.2020 - 01.2022

Casual Customer Service

McDonald's
08.2017 - 12.2018

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Sarah La Porta