Sarah Lauricella.
Surf Beach,NSW
Summary
Proven Customer Service Representative at Kentucky Fried Chicken, adept in critical thinking and relationship building, significantly enhanced customer loyalty through empathetic conflict resolution and effective problem-solving. Skilled in active listening, swiftly managed inquiries, ensuring satisfaction and repeat business. Demonstrates exceptional customer service and communication skills, driving positive outcomes.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Kentucky Fried Chicken
08.2009 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed complex inquiries swiftly, delivering mutually beneficial solutions.
- Responded to customer requests for products, services, and company information.
Education
Green Valley Public School
Sydney, NSWJames Busby High School
Sydney, NSWSkills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
Timeline
Customer Service Representative
Kentucky Fried Chicken
08.2009 - 12.2024
Green Valley Public School
James Busby High School
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