Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
First Aid Training
Interests
Timeline
Generic

Sarah Laxen

Brisbane ,QLD

Summary

Proactive and detail-oriented, I excelled at the Department of Justice Blue Cards, enhancing records management and fostering key relationships. Leveraged documentation skills to streamline mail tracking, achieving a significant increase in processing efficiency. My adeptness at relationship building and commitment to security protocols set a high standard for service delivery and operational excellence.


Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Administrative Officer

Department of Justice Blue Cards
08.2006 - Current

File Movement

opening and identifying and delivery mail to the correct location

  • Receiving and opening mail. Distribute mail to correct place
  • Scan and save documents in correct location to be processed
  • Move and archive email to the correct folders following the organisations policies and procedures
  • Enter incoming mail into spreadsheet to track location and processing of applications
  • Log RTs mail into database and distribute to correct place
  • Using database and reports to print applications and criminal histories for new files that have been requested.
  • Use Mail merge in word to send out Blue Card Renewal letters and letters to organistions
  • Enter data into spreadsheet in Excel
  • Receive file from Couriers and mail from Australia Post
  • Deliver applications and mail to multiple levels in the building
  • Sleeve, Pull files of file wall, match accurately and change status in database before deliver to Legal in timely manner
  • Locate files for legal officers and directors
  • Shred documents
  • Receive files from legal and QCAT and follow procedures to send offsite
  • Redacting payment details to ensure safety and security of applicants payment details and details
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Finance- Account Receivable

Request for further information

Data Entry

General processing

Legal Administrator

Set up incoming mail spreadsheet to log and track incoming mail

find and locate mail

Attach Criminal histories to applicants file on the database.

Print criminal histories ensuring the information is correct. If the information was incorrect, being able to bring this to the attention of my supervisor.

check invoices from Queensland Police to ensure details and payment are correct.

Locate files for Legal officers and directors

Legal shredding

following process to order ciminal histories from Queensland.

Enter details into spreadsheet for files goign between legal and another department

Take responsibilty to organise and order stationary order for the legalf department and mail room.

Receiving stationary orders and checking everything has been receive and give invoice to supervisor. I unpacked the stationary ensureing it is easy to access and neat and tidy

Bring paper supplies delivered and bring up and store in the legal department ensuring tfhe boxes are dnot going to cause a hazzard or accident

Take responsibilty to ensure the information sheets needed dby legal staff and paralegals are printed andd full to ensure smooth running ffor the legals teams

take responsibility to ensure the printers are full, and the toners are change and spare toners are available

  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Maintained inventory of office supplies and placed orders.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Increased customer service success rates by quickly resolving issues.
  • Proofread and edited documents for accuracy and grammar.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Trained and supervised employees on office policies and procedures.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Education

No Degree - Busiiness Administration

Diploma of Business Admin Medical
Bracken Ridge
12-2020

Skills

Records management

  • Documentation and control
  • Data privacy
  • Physical records
  • Electronic records
  • Records storage
  • Electronic records management
  • Teamwork
  • Customer service
  • Time management

Attention to detail

  • Multitasking Abilities
  • Excellent communication
  • Active listening
  • Reliability
  • Task prioritization
  • Recordkeeping skills
  • Self motivation
  • Time management abilities
  • File management
  • Document scanning
  • Document retrieval
  • Information security
  • SAP and Finance Once experience
  • Accounts receivable
  • Willing to learn
  • Cash handling expertise
  • Word processing
  • Relationship building

Accomplishments

I am experience and confident and adaptable to work in different areas in the department where i am neededa


Workplace First aid officer for 2 years


Worked at the G20

Certification

Certificate for first aid and CPR

First Aid Training

I have been a first aid officer at my workplace for the past two years. 

Making sure that my certificattion is up to date.

I have attended at least 6 times in the last year. I am aware and provide fist aid as needed as well as calling ambulances. 

I am aware of the organisationa policies and proceedures and the policies and proceedures need to provide first aid. this includes only provide first aid to your knoweldge and experience and ensuring supervisors and paper (indicent reports) are logged with the 24 hours of the incident. 

Interests

Reading, writting stories, crochet, cross stitch, painting, learning guitars and keyboard

Timeline

Administrative Officer

Department of Justice Blue Cards
08.2006 - Current

No Degree - Busiiness Administration

Diploma of Business Admin Medical
Sarah Laxen