Sarah Lee

• Raising purchases for acquisition of physical assets for deployment of projects for Medical Gas and Sleep Therapy business lines and liaising with international and local vendors to ensure business objective timeframes are met and communicated to Management and Operations
• Administration of receipts of assets into system database with serialised tracking, landed cost and purchase order to invoice matching and inventory transfers across interstate sites and liaising with National Warehouse in North Sunshine VIC
• Managing DDP international import/export shipment requests from Supply and Technical Service department and trouble shooting of any escalated issues and processing all landed costs invoices for Finance
• Maintaining Supply department inbox for general inquiries and emails and adhoc requests.
• Administrating decommissioning processes for damaged and end of lifecycle assets and customer lost equipment write off for Accounts Receivable and updating asset records in the system in centralised database.
• Developed and maintained strong relationships with suppliers and vendors, fostering a collaborative environment that enhanced overall effectiveness in managing company assets.
• Improved accuracy of asset quantities by uploading stocktakes into database system
• Managing investment funds with conducting review meetings with Project Manager and Finance department to oversee quarterly budgets and capital expenditure across ongoing and past projects to reconcile discrepancies and reallocation of balances for future acquisition
• Maintenance and technical spare parts ordering for technical repairs of cylinder, and calibration gases
• Fortnightly meetings with Medical Gas Projects Manager to drive continuous improvement of efficiencies, inventory control for tenders and projects timelines or opportunities for cost savings and optimised control of spending.
• Investigating problem transactions and customer sales billing issues for National Customer Contact Centre, and engaging IT Department if required.

• Processing purchase orders request for Operations and Clinicians for uniforms, stationary, cleaning chemicals and PPE and safety
• Connecting services for landline installation of new clinics and state offices and provide mobile handsets and activate sim cards for all employees. Ordering emergency diversions and implementing changes for postcode routing or answer points for multiple inbound 1300/1800 numbers as directed by management to adjust to changes in regional operations. My role was responsible for reporting all faults or outages with telecommunication vendors and escalating urgency directly to telecom provisioners due to impacting medical services and after hours.

• Physical counting and investigation of variances for annual stocktake of National warehouse and providing requested data and addressing further inquiries to external auditors Ernst and Young
• Maintaining accurate inventory quantities by uploading saleable inventory stocktakes result for both sleep and medical gas sites into system database .
• Coordinated with suppliers to ensure timely delivery of goods
• Liaising with National Warehouse team to address any urgent requests and and resolve any logistical issues with freight or investigate quantity issues with stock deliveries to clinic sites or direct to customer.
• Data entry of item code creation including price levels and vendor codes for roll out of new products and services for all business lines into the centralised system for customer billing and purchase orders.
• Site ID creation for new partners or agents or clinics
• Ensuring accurate inventory levels by receipting of purchase orders for stock delivered to National Warehouse and matching invoices for Accounts Payable
• Investigating any pricing discrepancies of invoices to assist with payment processes for Accounts Payable and resolving any necessary disputes with vendors.

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• Greeting and signing in and announcing all customers and external visitors or deliveries arriving at reception.
• Promptly assisting 'walk in' customer inquiries with processing front desk sales of sleep therapy consumables if clinician was occupied with appointments, behind schedule or unavailable.
• Managing and relaying calls and messages at reception switch board of Air Liquide Head Office and sleep therapy clinic and transferring to other external departments or communicate issues or matters that require escalation to management accordingly.
• Clerical tasks of daily banking for clinic and front desk sales and reconciling EFTPOS and cash payments, and collating customer cheques arriving in mail.
• Maintained a well-organized reception area with updated marketing materials, contributing to a welcoming environment for visitors.
• Managing appointment scheduling and booking patients into calender for sleep therapy clinic operating at Air Liquide Head Office
• Organizing incoming and outgoing daily mail for each department