SARAH-LEE MCCULLY
Claremont
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong proficiency in growing professional network, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with robust background in the printing and label-making industry.
Overview
10
10
years of professional experience
Work History
Account Manager /Customer Service Specialist
MCC Multi Colour Corporation
07.2023 - Current
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Maintained current knowledge of evolving changes in marketplace
- Monitored service after sale and implemented quick and effective problem resolutions
- Stayed current on company offerings and industry trends
- Researching Materials in depth for specific client needs, such as a particular label adhesive that can withstand various temperatures for incubation followed by negative0 degrees
- Communicating with suppliers across Australia for various materials, calculating costs, production and freight times to give accurate lead times and quotes to clients for complicated print runs
Cylinder Control Officer, CCO
BOC South Pacific
12.2022 - 06.2023
- Monitored operational processes to ensure compliance with organizational policies.
- Conducted regular inspections to maintain adherence to safety standards.
- Enhanced workplace safety by identifying and mitigating potential risks.
- Developed guidelines for improved regulatory compliance and operational efficiency.
- Identified operational inefficiencies and recommended corrective actions to management.
- Optimized internal processes by creating comprehensive checklists for inspections.
- Ensured accurate documentation of compliance activities for audits and reviews.
- Supported leadership by preparing detailed compliance reports for executive review.
- Investigated incidents to determine root causes and implement preventive measures.
Account Manager /Customer Service Specialist
The Label Factory
11.2020 - 12.2022
- Researching and recommending new embellishment methods to clients to keep ahead of market trends successfully recommending and implementing these to HVC and exceeding their expectations
- Continuously developing high level of communication skills (written and verbal) to build rapport, de-escalate complaints, negotiate and listen to people on all levels, from various backgrounds with differing personalities
- Price Setting to ensure maximum profit margins are met, within competitor pricing and client budgets
- Re-costing and restructuring Accounts to improve cost and print efficiencies for mutual beneficial outcomes
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Maintained current knowledge of evolving changes in marketplace
- Monitored service after sale and implemented quick and effective problem resolutions
- Stayed current on company offerings and industry trends
- Researching Materials in depth for specific client needs, such as a particular label adhesive that can withstand various temperatures for incubation followed by negative0 degrees
- Communicating with suppliers across Australia and UK for various materials & tools, calculating costs, production and freight times to give accurate lead times and quotes to clients for complicated print runs
Client Services Specialist and Typesetting
Print Force
01.2018 - 11.2020
- Researching and developing new embellishment methods to keep ahead of market trends successfully recommending and implementing these to HVC, exceeding their expectations
- Continuously developing high level of communication skills (written and verbal) to build rapport, de-escalate complaints, negotiate and listen to people on all levels, from various backgrounds with differing personalities
- Price Setting to ensure maximum profit margins are met, within competitor pricing and client budgets
- Training and Managing team members in Estimation, Customer Service, Dispatch, Warehouse and Purchasing and creating, building and maintaining Inventor Management Records within CRM software
- Client focused role processing orders, creating job bags, editing and designing print ready materials whilst multitasking with multiple software applications and databases
- Continuously developing high level of communication skills (written and verbal) to build rapport, de-escalate complaints, negotiate and listen to people on all levels, from various backgrounds with differing personalities
- Supplying clients with quotes for a large range of products and answering volumes queries regarding stock, quantities, finishes and turnaround times
- Liaising with Account Managers, BDMs, Production and delivery team to ensure highest customer satisfaction and quality materials are produced
- Prioritizing and implementing organisation structures with high attention to detail
- Monitoring daily job progress reports to meet tight deadlines
- Identifying and analyzing situations, determining best possible solutions and implementing strategies to solve promptly
Owner/Operator
Continuous Artworks
01.2015 - 01.2019
- Built and retained diverse client base across regional and metro WA
- Implemented design feedback from customers and internal stakeholders to improve project outcomes
- Developed original designs for print media, Business Branding and web marketing design
- Cultivated mobile-friendly designs for variety of platforms
- Created digital image files for use in digital and traditional printing methods
- Used cutting-edge technologies to create immersive experiences
- Created artwork for product packaging and promotional materials
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones
- Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials
Education
Certificate IV - Graohic Design And Printing Communications
North Metropolitan TAFE
Perth, WA12-2017
Skills
- Account Management
- Customer Service and Assistance
- Contact Management Systems
- Team Goals
- Customer Needs Assessments
- Persuasive Negotiations
- Consultative Selling Techniques
- Client Base Retention
Timeline
Account Manager /Customer Service Specialist
MCC Multi Colour Corporation
07.2023 - Current
Cylinder Control Officer, CCO
BOC South Pacific
12.2022 - 06.2023
Account Manager /Customer Service Specialist
The Label Factory
11.2020 - 12.2022
Client Services Specialist and Typesetting
Print Force
01.2018 - 11.2020
Owner/Operator
Continuous Artworks
01.2015 - 01.2019
Certificate IV - Graohic Design And Printing Communications
North Metropolitan TAFE
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