Sarah Lim
Melbourne,VIC
Summary
Reliable business professional with experience in project management, process improvement and data analysis. Proven track record of successfully streamlining business operations and improving customer experience. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Delivery Associate Consultant
University of Melbourne Business Services
11.2023 - Current
- Efficient and accurate ticket management for all assigned jobs, including initial diagnosis, classification, prioritization, and action of support tickets
- Immediate assistance provision to academic and professional staff, students, and external stakeholders via multiple support channels (e.g., phone, portal, webchat, in person)
- Continuous professional development to stay current with evolving requirements and objectives.
Administrative Assistant
University of Melbourne Health Service
01.2022 - 11.2023
- Scheduling and Calendar Management: Proficient in managing healthcare providers' schedules and appointment calendars using digital platforms, ensuring optimal utilization of time and resources
- Patient Assistance: Skilled in facilitating patient check-in and check-out procedures, providing clear instructions and assistance to enhance the patient experience
- Medical Record Management: Experienced in maintaining patient records with precision and confidentiality through Genie, a robust healthcare management software.
Events Officer
Melbourne Technology Consulting Club
08.2023 - Current
- Develop event proposals, including budgets, timelines, and concepts
- Oversee all on-site and online event logistics, including setup, registration, catering, and technical support
- Assist in event marketing and promotion, including social media, email marketing, and other relevant channels.
Customer Experience
Atira Shaped by Scape
07.2021 - Current
- Serve as the primary point of contact for student residents, addressing their inquiries, concerns, and requests
- Facilitate and translate sensitive information between multiple platforms and software systems [StarRez, Lavanda, AIRBNB, and Freshdesk]
- Handle rent collection, billing, and financial transactions related to student housing.
Welfare Director
University of Melbourne Student Union International
07.2021 - 07.2022
- Promote and ensure success of events that target students' overall well-being through communication with internal and external stakeholders, administrative tasks for event preparation, and management
- Procedures throughout events and extraction and conversion of sensitive student information for post-event reflection and reports.
Student Ambassador
University of Melbourne Student Union International
03.2021 - 07.2021
- Enact duties, tasks, and projects allocated by UMSU International Committee members to ensure the success of events aimed towards International Students.
Management Information System Intern
Givaudan
01.2021 - 03.2021
- Organized merging multiple data systems through Microsoft Excel and IBIS, ensured the translation and management of software data to hardware libraries, supervised and regulated stock inventory and merchandise advertising, and facilitated communication with customers.
Student Ambassador
Atira Shaped by Scape
07.2020 - 07.2021
- Cultivate a productive and supportive environment for academic and social success, and the residents' emotional and mental wellbeing.
Education
Master of Information Systems -
University of Melbourne
Melbourne, VIC06.2025
Bachelor of Arts - Media Communications And Screen & Cultural Studies
University of Melbourne
Melbourne, VIC12.2022
Skills
- Escalation Handling
- Incident Management
- Service Level Agreement Management
- Customer Service
- Interpersonal Communication Skills
- Microsoft Office Suite
- Database Management
Websites
Certification
- Standard First Aid, CPR, and AED - LivCor Australia
- Standard Mental Health First Aider - Department of Justice and Community Safety Victoria
- Working With Children Permit Check - Department of Justice and Community Safety Victoria
- DoFoodSafely - Victorian Department of Health
- Responsible Service of Alcohol - Victorian Commission for Gambling and Liquor Regulation
Languages
English - Native
Burmese - Native
French - Communicative
References
Available upon request
Timeline
Service Delivery Associate Consultant
University of Melbourne Business Services
11.2023 - Current
Events Officer
Melbourne Technology Consulting Club
08.2023 - Current
Administrative Assistant
University of Melbourne Health Service
01.2022 - 11.2023
Customer Experience
Atira Shaped by Scape
07.2021 - Current
Welfare Director
University of Melbourne Student Union International
07.2021 - 07.2022
Student Ambassador
University of Melbourne Student Union International
03.2021 - 07.2021
Management Information System Intern
Givaudan
01.2021 - 03.2021
Student Ambassador
Atira Shaped by Scape
07.2020 - 07.2021
Master of Information Systems -
University of Melbourne
Bachelor of Arts - Media Communications And Screen & Cultural Studies
University of Melbourne
Similar Profiles
KAWYA LEELARATHNAKAWYA LEELARATHNA
Receptionist Administrator at University of Melbourne - Business School (MBS)Receptionist Administrator at University of Melbourne - Business School (MBS)
Raymond ZhaoRaymond Zhao
Bioinformatics Training Associate at Melbourne Bioinformatics, University of MelbourneBioinformatics Training Associate at Melbourne Bioinformatics, University of Melbourne
Paola RossiPaola Rossi
Finance and Operations Officer at The University Of Melbourne-Melbourne Centre For CFinance and Operations Officer at The University Of Melbourne-Melbourne Centre For C
Cavsar KuerbanCavsar Kuerban
ECommerce at DropK CardsECommerce at DropK Cards
Rabah Al RifaiRabah Al Rifai
Plumbing Apprentice at Own BusinessPlumbing Apprentice at Own Business