Summary
Overview
Work History
Skills
Timeline
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Sarah Littlehales

Jindera,NSW

Summary

Dynamic Reception and Accounts Manager at Scotty's Advanced Roofing Solutions, adept in payroll administration and customer relationship management. Proven ability to enhance office organization and streamline billing processes using Xero software. Recognized for effective communication and fostering a productive work environment, ensuring client satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Reception and Accounts Manager

Scotty's Advanced Roofing Solutions
Jindera, NSW
01.2024 - Current
  • Completed weekly timesheets and payroll processing.
  • billing and processing purchase order
  • collaborating efficiently with software like Xero
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Managed the distribution of incoming mail, faxes, and packages.
  • Maintained reception area cleanliness and tidiness.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Ordered office supplies as needed and maintained inventory records.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Handled diverse needs for clients in-person, by phone or through email.

Reception Administrator

Lutheran Age Care
Albury, NSW
01.2023 - 03.2024
  • Answered incoming phone calls, directed callers to the appropriate personnel or department.
  • Organized and maintained hard copy files in an efficient manner.
  • Managed front desk area ensuring cleanliness and organization at all times.
  • Responded promptly to emails from customers regarding their inquiries.
  • Updated customer database information in a timely manner.
  • Provided administrative support to staff including filing, photocopying and scanning documents.
  • Greeted visitors and clients in a professional manner.
  • Received and routed incoming mail and packages to team members, facilitating timely communication, and efficient operations.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Skills

  • Payroll administration
  • Billing management
  • Customer relationship management
  • Xero software
  • Data entry
  • Office organization
  • Effective communication
  • Time management
  • Purchase order processing
  • Sales invoicing

Timeline

Reception and Accounts Manager

Scotty's Advanced Roofing Solutions
01.2024 - Current

Reception Administrator

Lutheran Age Care
01.2023 - 03.2024

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Sarah Littlehales