Summary
Overview
Work History
Education
Skills
Timeline
Generic

SARAH LOCK

Tweed Heads,NSW

Summary

Service-oriented worker with over five years background in Reception, six years in dental, nine years in retail and two years in hospitality. I am seeking employment with a company where I can use my skills to grow and benefit the company. Well-organized, experienced in a face-paced work environment, and have a passion for customer service. I have excellent communication and time management skills, and handle tasks with accuracy and efficiency.

Overview

10
10
years of professional experience

Work History

Dental Assistant / Receptionist

National Dental Care
Tweed Heads, NSW
09.2017 - Current
  • Schedule appointments, prepare bills and receive payment for dental services, complete insurance forms, and maintain records, manually or using computer
  • Answered central telephone system and directed calls accordingly
  • Process insurance claims with hicaps
  • Use dental for windows to schedule patient appointments
  • Confirmed appointments, communicated with clients and updated client records
  • Take and record medical and dental histories and vital signs of patients, as well as treatment information in the patient records
  • Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery
  • Managed multiple tasks and met time-sensitive deadlines
  • Order and monitor dental supplies and equipment inventory
  • Pour, trim, and polish study casts
  • Uphold all hygiene including personal, instrumental and environmental.

Retail Sales Associate

Wallace And Gibbs Group
06.2022 - 11.2022
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used systems to process sales, returns, online orders and gift card activations.

Various Roles

Big W
11.2014 - 06.2022
  • Fitting rooms, Cosmetics, Fill, , Recovery, Front door, Checkouts
  • All areas of customer service; Greeting customers, assisting customers with their requests, dealing with customer complaints appropriately, taking customer feedback and ideas, knowing regular customers, being polite and understanding
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Unloading, sorting and packing stock onto the shelves with correct ticket
  • Store presentation: Ensuring the store is tidy and safe, and returning abandoned and misplaced stock to correct locations as well as knowing where the correct location is, as well as merchandising displays to the latest trends
  • Loss prevention and bag checking
  • Product promoting and upselling
  • Handling money correctly

Front Counter and Barista

McDonald's
08.2013 - 11.2015
  • Place food servings on plates or trays according to orders or instructions
  • Monitor food distribution, ensuring that meals are delivered to the correct recipients and thatguidelines, such as those for special diets, are followed
  • Total checks, present them to customers, and accept payment for services
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Wrap, label, or date food items for sale
  • Clean or sanitize work areas, utensils, or equipment.

Education

Certificate III in Dental Assisting -

TAFE NSW
Kingscliff, NSW
2018

Certificate (HSC) -

St. Joseph's College
11.2016

Certificate III in Animal Studies -

TAFE NSW
Kingscliff, NSW
2015

Skills

Time management

Active listening

Teamwork

Customer and personal service

Critical thinking

English speaking

Timeline

Retail Sales Associate

Wallace And Gibbs Group
06.2022 - 11.2022

Dental Assistant / Receptionist

National Dental Care
09.2017 - Current

Various Roles

Big W
11.2014 - 06.2022

Front Counter and Barista

McDonald's
08.2013 - 11.2015

Certificate III in Dental Assisting -

TAFE NSW

Certificate (HSC) -

St. Joseph's College

Certificate III in Animal Studies -

TAFE NSW

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