Sarah Louise Wiseman
Summary
Office management professional with track record of optimising administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
22
22
years of professional experience
Work History
Office Manager / Accounts
North Eastern Door Frames
06.2024 - Current
- Answering Phones and directing to correct person and /or escalate if required
- Oversaw daily office operations and ensured smooth workflow.
- Preparation of Purchase Orders (making sure all orders are received for production schedules)
- Ordered office supplies and maintained inventory levels to prevent shortages.
- Invoicing of all orders - whilst using the correct Chart of Accounts for goods
- Taking payments over phone via Square
- Accounts Receivable - monitoring Ledger on daily basis to adhere to company policy and procedures
- Payroll – Reviewing and updating Tanda (payroll system) all staffs shifts worked for the week, Arranging approval of all staffs planned and unplanned leave, Loading of staffs weekly wage for approval via Xero
- Collaborated with administrative staff on billing, accounts payable, and other financial tasks.
- Creating and Implementing of a monthly processes to elevate any issues with the customers accounts not be reconciliation at end of month - calls, emails and letters.
- Logistics of incoming and outgoing goods
- Relationship building, internal, external stakeholders / Suppliers
- Onboarding of all new Staff
- Empowered employees to independently resolve problems and disputes. Motivated employees to continuously grow knowledge and enhance abilities.
- Submission and handling of all Apprenticeship / Traineeship requirements via TAFE NSW
- Working closely with the Accounts administrator for North Eastern Door Frames
- Active and ongoing communication with Sales Staff and Workshop, working together as a team to have all products available at time of production, for on time completion
- Worked with staff and other managers to identify and execute process improvements.
- Assisted with recruitment process by reviewing resumes and scheduling interviews.
- Enforced team adherence to quality standards, deadlines and proper procedures.
- Resolved escalated customer complaints and answered questions regarding policies and procedures.
Office Manager
Spartan Doors Pty Ltd
06.2020 - 06.2024
- Company Overview: Company went into Solvency 2024 – North Eastern Door Frames purchased Staff
- Answering Phones
- Organisation of office running and management of the office
- Preparation of Purchase Orders
- (making sure all orders are received for production schedules)
- Invoicing of all orders
- Accounts Receivable
- Implementation of monthly processes to elevate any issues with the customers accounts not be reconciliation at end of month
- Logistics of incoming and outgoing goods
- (Spartan Doors Delivery Truck, or arrangement of Third-party bookings and arrangements)
- Relationship building, internal, external stakeholders / Suppliers
- Onboarding of all new Staff
- Submission and handling of all Apprenticeship / Traineeship requirements
- Managing Clock in system – correct for weekly submission
- Minute taking of weekly Toolboxes
- Participation in Monthly audits in preparation of yearly accreditation
- Assisting with training and management Admin Trainee
- Working closely with the General Manager of Spartan Doors
- Active and ongoing communication with Sales Staff and Workshop, working together as a team to have all products available at time of production, for on time completion
Paediatric Outpatients Revenue Liaison Clerk
John Hunter Children’s Hospital
03.2007 - 06.2020
- Acted in Coordinator role
- Prepare medical records
- Arranging outpatient appointments
- Customer service
- Receipt and preparation of Medicare Billing
- Process HIC Bulk billing forms, via P2 (Medicare System)
- Set up of all new clinicians for online bulk billing
- Maximising Revenue
- Reviewing online MBS regularly for any changes
- Keeping clinicians informed of new and / or changes within there rights of billing certain codes - in line with MBS regulator.
- Preparation and reporting statistical data
- Reception duties
- Ordering of stock and equipment
- Recording and updating patient information
- Liaising with Medical, Nursing, Allied Health and Administrative staff
- Supervising staff
- Minute taking
- Safety Walks
- Utilisation of hospital based software systems and Microsoft Office programs
- Medical Record creating - preparing correct documentation, managing and archiving records in line with NSW Health Policies
- Maintaining all patient records and updating when presenting for appointment
- Maintaining confidentiality and empathy when patients arrive for appointments
- Resolve any issue within Department, escalate anything required to Nursing Unit Manager
Administration Officer Level II
Ward Clerk Surgical Services
08.2003 - 03.2007
- Prepare medical records
- Utilisation of hospital based software systems and Microsoft Office programs
- Recording and reporting of Safety issues
- Customer Service
- Arranging appointments and medical imaging appointments
- Liaising with various departments
- Preparation of VMO payments
Office Administrator Level II
Hunter Area Health Services
05.2003 - 07.2003
- Duties including: Answering telephone and dealing with customers, bookings, mail inwards and outwards, typing minutes and agenda and reports, archiving files in the archive system, photo copying, general support etc.
Education
Certificate IV - Front Line Management
TAFE NSW
NSW01-2010
Certificate III - Business Administration
The Hunter Institute of Technology
01-2001
Year 10, Equivalent to Certificate II - Business Administration
The Hunter Institute of Technology
01-2000
High School -
Kurri Kurri High School
01.1999
Skills
- Interested to learning New Systems
- Self Drive and Motivation
- Amazing Work Ethic
- Can work Autonomously
- Enjoys working apart of Team including Team collaboration
- Very Reliable and Responsible
- Effective communication
- Excellent and Strong Interpersonal Communications Skills
- Enjoys Customer Service
- Customer relationship management
- Ability to create working relationships with internal and external clients
- Fun and Adventurous
- Purchase order preparation
- Accounts receivable
- Account reconciliation
- Payroll administration
- Banking operations
- Logistics coordination
- Inventory control
- Staff onboarding
- Problem solving
- Data entry
- Document Management
Accomplishments
- 2018 – Compulsory Education Via Health 12monly Fire Evacuation, CPR, Migrant Health, Manual Handling, Zero Tolerance, Privacy Act. (Medical Records)
- 2011 – Child Protection
- 2010 – Front Line Management Cert 4
- 2009 – Zero tolerance, Code of Conduct, OH&S, Domestic Violence Training.
- 2007 – Code of Conduct
- 2007 – Zero Tolerance Modules 1
- 2006 – Compulsory Education Day Fire Evacuation, CPR, Migrant Health, Manual Handling, Zero Tolerance, Privacy Act. (Medical Records)
- 2005 – Compulsory Education Day Fire Evacuation, CPR, Migrant Health, Manual Handling, Zero Tolerance, Privacy Act. (Medical Records)
- 2004 – OH&S Certificate
- 2004 – Medical Terminology Certificate, VTAB Course
- 2002 - Obtained a Responsible Service of Alcohol and a Responsible Service of Gambling Certificate, VTAB Course
- 2001 – Business (Administration Certificate III)
Timeline
Office Manager / Accounts
North Eastern Door Frames
06.2024 - Current
Office Manager
Spartan Doors Pty Ltd
06.2020 - 06.2024
Paediatric Outpatients Revenue Liaison Clerk
John Hunter Children’s Hospital
03.2007 - 06.2020
Administration Officer Level II
Ward Clerk Surgical Services
08.2003 - 03.2007
Office Administrator Level II
Hunter Area Health Services
05.2003 - 07.2003
Certificate IV - Front Line Management
TAFE NSW
Certificate III - Business Administration
The Hunter Institute of Technology
Year 10, Equivalent to Certificate II - Business Administration
The Hunter Institute of Technology
High School -
Kurri Kurri High School
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