Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Sarah Luck

Bagdad,Tasmania

Summary

I am a hard working, honest individual. I am a good time keeper, always willing to learn new skills. I am friendly, helpful, polite and have a good sense of humor. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful and able to listen effectively when problem solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Hobart ENT/ Endocrine
South Hobart, Tasmania
07.2023 - Current
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Compiled and coded patient information or data in appropriate computer system.
  • Greeted each patient pleasantly
  • Gathered, transcribed and typed medical information into charts.
  • Checked patients in and out for appointments and collected co-payments.
  • Communicated with patients with compassion while keeping medical information private.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Straightened up waiting room to maintain neat and organized space.
  • Scheduled and confirmed patient appointments and consultations.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Created detailed medical reports based on physician dictation.

Pharmacy Assistant

Chemist Warehouse
Newtown/Glenorchy , Tasmania
11.2019 - 07.2023
  • Trained new pharmacy staff in procedures and customer service standards.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
  • Replenished merchandise on shelves as needed throughout the day.
  • Identified trends for sale promotions to increase interest or demand in products.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Placed special orders or called other stores to find desired items.
  • Informed customers about current promotions and discounts.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.

Shop Assistant

Mount Nelson General Store
Mount Nelson, Tasmania
06.2018 - 10.2019
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Operated the cash register to process customer purchases accurately and efficiently.
  • Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
  • Maintained accurate inventory levels through regular stock checks.
  • Maintained work area organization and cleanliness to uphold production levels and safety standards.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
  • Greeted customers and provided assistance with product selection.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

Fahan School
Sandy Bay, TAS
12-2016

Skills

  • Referral Verification
  • Medical Transcription
  • Medical Terminology
  • Payment Collection
  • Appointment Scheduling
  • Office Administration
  • Appointment Setting
  • Patient Scheduling
  • Proficient in Genie
  • Front Desk Operations
  • Telephone Etiquette

Certification

  • Working with children's card
  • Certificate 2 in "working with children practicals"
  • Working legally and ethically certificate
  • Identifying risks certificate

Reference

  • Brendon King- storeman- Chemist Warehouse Newtown- 0481 750 521
  • Natasha Butler- senior medical receptionist- Hobart ENT/ Endocrine- 0475 397 873

Timeline

Medical Receptionist

Hobart ENT/ Endocrine
07.2023 - Current

Pharmacy Assistant

Chemist Warehouse
11.2019 - 07.2023

Shop Assistant

Mount Nelson General Store
06.2018 - 10.2019

Fahan School

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Sarah Luck