Sarah Luis
Melbourne, VIC
Summary
Versatile and results-driven, excelling at Parker Diamonds Jewellery by enhancing client satisfaction and streamlining operations. Leveraging strong organisational skills and effective communication, I spearheaded quality control and production planning initiatives, significantly boosting efficiency. My leadership and problem-solving abilities ensured project success and fostered key stakeholder relationships.
Overview
5
5
years of professional experience
Work History
Production Manager/Office Coordinator
Parker Diamonds Jewellery
07.2022 - 07.2024
- Assisted sales staff with administrative tasks, including managing client bookings, answering phones, and scheduling meetings.
- Liaison with offsite suppliers, ensuring smooth communication and efficient order processing, while developing strong relationships with key stakeholders/suppliers, resulting in better collaboration and alignment on project objectives.
- Conducted end-of-month reconciliation of supplier invoices, ensuring accuracy and timely payments.
- Managed office necessities and conducted regular stocktakes to maintain inventory levels.
- Supported the digital team in developing a new website, contributing to foundational planning and content.
- Oversaw transport of high-value items from suppliers, ensuring secure and timely deliveries.
- Provided executive assistance to company directors, including diary management and email correspondence.
- Maintained a Work in Progress spreadsheet to track all sales staff jobs, providing updates to clients and staff on the status of each item in production.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximising both efficiency and customer satisfaction.
- Oversaw quality control efforts, maintaining strict adherence to company standards and regulatory requirements while achieving high levels of customer satisfaction.
Sales Manager
Simon Alexander Jewellery
05.2021 - 06.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Delivered training sessions for staff on new systems, diamond sourcing, and product details, enhancing team knowledge and performance.
- Oversaw sales and production timelines, keeping clients informed about the progress of their custom pieces
- Performed executive assistant errands for directors, including scheduling and administrative support.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Sales Person
Swarovski
07.2021 - 01.2022
- Built strong customer relationships to increase sales and foster loyalty, effectively addressing their needs and enhancing repeat business.
- Consistently engaged with customers to boost sales and create a pleasant shopping experience through social interactions.
- Maintained store cleanliness and visual merchandising, ensuring an attractive display and efficient handling of sales transactions.
- Collaborated with team members to achieve sales goals, develop best practices, and support a positive work environment.
- Contributed to sales growth by upselling products, participating in training programs, and presenting a professional image aligned with company values.
Waitress
Hoosegow
04.2019 - 11.2020
- Maintained a clean and welcoming dining environment while efficiently managing multiple tables and handling high-pressure situations.
- Delivered excellent service by keeping server areas stocked, performing timely table check-ins, and managing cash transactions accurately.
- Built rapport with regular customers and trained new hires, contributing to a positive guest experience and smooth service transitions.
Education
Secondary School -
Roma Mitchell Secondary College
Adelaide, SA 04.2001 -
Diploma - IT (Front And Back End Web Development)
Monarch Institute
Melbourne, VIC 04.2001 -
Skills
- Strong organisational and administrative skills
- Excellent communication and interpersonal abilities
Proficiency in Microsoft Office with general IT knowledge
- Effective client relationship management
- High attention to detail and accuracy
- Production Planning
Quality Control
- Strong leadership abilities
- Time Management
- Problem-solving abilities
Languages
Portuguese
Professional Working
Interests
History
Art and Design
Timeline
Production Manager/Office Coordinator
Parker Diamonds Jewellery
07.2022 - 07.2024
Sales Person
Swarovski
07.2021 - 01.2022
Sales Manager
Simon Alexander Jewellery
05.2021 - 06.2022
Waitress
Hoosegow
04.2019 - 11.2020
Secondary School -
Roma Mitchell Secondary College
04.2001 -
Diploma - IT (Front And Back End Web Development)
Monarch Institute
04.2001 -
Similar Profiles
Harry PalmerHarry Palmer
Store manager at Bond Jewellery and DiamondsStore manager at Bond Jewellery and Diamonds
SATHVIK BSSATHVIK BS
Sales and Accounting Manager at SWARA GOLD AND DIAMONDS - Jewellery RetailersSales and Accounting Manager at SWARA GOLD AND DIAMONDS - Jewellery Retailers
Ram Yeshwan AnthatiRam Yeshwan Anthati
Retail Sales Associate at Sri Balaji Diamonds And JewelleryRetail Sales Associate at Sri Balaji Diamonds And Jewellery
Charissa McLainCharissa McLain
Production Coordinator, Office Manager at AMC STUDIOSProduction Coordinator, Office Manager at AMC STUDIOS
Ann MatherAnn Mather
Production, Volunteer, Membership Coordinator/Office Manager at Sunset PlayhouseProduction, Volunteer, Membership Coordinator/Office Manager at Sunset Playhouse