Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Macalister

Berwick,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Grocery Team Member

Woolworths
03.2023 - Current
  • Enhanced customer satisfaction by efficiently stocking shelves and maintaining a clean store environment.
  • Assisted in inventory management for optimal product availability and reduced waste.
  • Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
  • Provided exceptional customer service, answering questions and helping customers locate items.
  • Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.

Deli Team Member

Coles Supermarkets
09.2020 - 03.2023
  • Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
  • Increased sales of specialty items by offering product samples and sharing knowledge about their unique features.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted customers in making informed decisions, recommending appropriate products based on their preferences and dietary needs.

Team Member

McDonald's
10.2019 - 09.2020
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

Bachelor of Law And Criminology -

Deakin University
Melbourne, VIC
10.2027

VCE Certificate -

St Peters College
Clyde North, VIC
11.2022

Skills

  • Stock management
  • Sales Promotion
  • Shelf Stocking
  • Product Rotation
  • Program Oversight
  • Workforce Management
  • Data Entry
  • Appointment Scheduling
  • Complaint resolution

Timeline

Grocery Team Member

Woolworths
03.2023 - Current

Deli Team Member

Coles Supermarkets
09.2020 - 03.2023

Team Member

McDonald's
10.2019 - 09.2020

Bachelor of Law And Criminology -

Deakin University

VCE Certificate -

St Peters College

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Sarah Macalister